Sr. Customer Quality Lead

Sr. Customer Quality Lead page is loaded## Sr. Customer Quality Leadlocations: Walthamtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR-111129Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.As a Sr. Customer Quality Lead, you will be responsible for leading customer-facing quality activities across the Americas, ensuring alignment between customer expectations and global manufacturing operations. Your role will focus on driving quality excellence, managing customer relationships, and ensuring effective resolution of quality issues while maintaining the highest standards across products and processes.## **About the Job:*** ## Serve as the primary point of contact for all customer quality-related topics across the Americas.* Lead customer communication during complaint investigations, from initial feedback through final resolution.* Collaborate with global manufacturing and quality teams to ensure alignment and timely issue resolution.* Analyze quality testing results and provide recommendations to improve manufacturing processes and product quality.* Identify trends, deviations, and opportunities for continuous quality improvement.* Manage multiple complex quality projects to ensure adherence to standards and achievement of business objectives.* Evaluate and report on quality performance, sharing insights with cross-functional teams including Sales, Product Marketing, and Business Development.* Ensure consistent execution of quality processes and procedures across regions and stakeholders.## **About You:*** Bachelor’s degree required.* 7–10 years of experience in quality, manufacturing, or related fields.* Experience working with global manufacturing organizations is preferred.* Strong analytical skills with the ability to interpret complex data and drive decisions.* Excellent communication skills, with experience interacting directly with customers.* High attention to detail and strong problem-solving capabilities.* Ability to manage multiple priorities and projects in a fast-paced environment.* Collaborative mindset with the ability to work cross-functionally across global teams.Littelfuse is an equal opportunity employer committed to empowering every associate to make a difference — everywhere, every day.We offer a comprehensive benefits package, including:* Medical, dental, and vision coverage* 401(k) with company match and annual contribution* Paid time off and 11 holidays* Flexible and remote work options* $850 Lifestyle Spending Account* Tuition reimbursement (up to $20,000)* Lean Six Sigma certification and career development opportunities* Life, disability, and voluntary insurance options*Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all final employment decisions will be made by a person.*#LI-FFPArtificial intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all final employment decisions will be made by a person.**Salary Range:**$125,000.00 - $208,300.00The salary offered will vary depending on your location, job-related skills, knowledge, and experience.At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.[](blob: / 4:25 #J-18808-Ljbffr Littelfuse