Mail Operations Pharmacy Technician 3 (Special Requirements Team)

Job Description Summary The SRT Technicians operate as a specialized team within the dispensing facility. Their functionality provides a link between the front-end processing of prescription orders (E-post) and the back-end filling of prescriptions (QMSI). These technicians maintain access to both processing systems, allowing them the opportunity to ensure that orders requiring special attention or intervention are processed quickly and effectively, sometimes at a high level of difficulty. Location This is an onsite role. 11010 Florida Crown Dr, Suite 200, Orlando FL 32824 Shift Monday through Friday 8:00AM-4:30PM subject to change based on business need with some OT expected during high volumes. Responsibilities The Mail Operations Pharmacy Technician 3 (Special Requirements Team) ensures inventory levels are adequate for processing by working with the dispensing teams. This role regularly exercises discretion and judgment in prioritizing requests, interpreting and adapting procedures, processes, and techniques. It works under limited guidance due to prior experience, breadth, and depth of knowledge of administrative processes and organizational knowledge. Specific Duties Run aging reports with Excel Monitor the SRT inbox and complete incoming requests Process orders within the Fulfillment Exceptions ePost queue Partner with front-end teams on orders identified as high priority Partner with USPS and FedEx to track and ensure timely delivery of packages that have already left the facility (some outbound calling) Manually fill and process orders as needed Support Dispensing Teams to mitigate aging orders Required Qualifications Must have an active Pharmacy Technician license with the Board of Pharmacy in Florida. Must have National Pharmacy Technician Certification (PTCB or ExCPT). 2+ years of experience in a retail, clinical, or mail order pharmacy. Must be passionate about contributing to an organization focused on continuously improving consumer experiences. Preferred Qualifications High School Diploma or GED. Scheduled Weekly Hours 40 Pay Range $44,900 - $60,200 per year Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also recognizing that life extends beyond work. Among these benefits, Humana provides medical, dental, and vision coverage, a 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment. #J-18808-Ljbffr JobRx, Inc.