Emergency Communications Operator (Dispatcher Trainee)

Emergency Communications Dispatcher Trainee The fundamental purpose of this trainee-level classification is to develop the knowledge and skills required to receive and process calls for emergency and non-emergency assistance and to dispatch appropriate public safety personnel. Employees in this class perform work under close supervision and receive extensive training in call-taking, radio operations, and the use of computer-aided dispatch (CAD) systems. The classification includes two mandatory training phases that all trainees must successfully complete. Phase I focuses on call processing and E911 call-handling procedures. Phase II provides dispatch training on either the Police or Fire radio. Trainees report directly to the Emergency Communications Supervisor. A high school diploma or GED. NOTE : Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered. Employees hired as Emergency Communications Dispatcher Trainee must complete two mandatory training phases as a condition of employment. Phase I focuses on call processing and E911 call-handling procedures. Phase II provides dispatch training on either the Police or Fire radio. Successful completion of both phases is required, and this requirement extends beyond the six-month probationary period. Failure to complete both phases may result in reclassification or termination. Applicant must be at least 18 years of age, must be able to type at least 32 wpm, and must sign a willingness statement. As a condition of continued employment, you must pass a criminal background check (to include criminal and driving history reviews) and a drug test. You must be willing to respond to the Emergency Communications Center to meet community service expectations during emergencies, disasters, and other significant events, adhering to directives from organizational leadership. The City of Montgomery's Emergency Communications Center operates around the clock, every day of the year. Successful candidates will need to be available for shifts outside typical business hours, including weekends and most holidays. However, employees are compensated accordingly for their flexibility and dedication. Kind of Examination: Applications are being accepted to fill a vacancy and any other vacancies that may occur during the life of the register. Applicants will be screened and qualified based upon education and experience as shown on the application and supplemental questionnaire. For this reason, applicants are urged to fill in the application and supplemental questionnaire form completely, providing detailed information concerning the kinds of jobs they have held, the dates they held them, where and exactly what their duties were. If more than five qualified applications are received, a selection procedure will be administered to rank applicants on the register. Tied scores will not be broken. If there are five or less qualified applicants, they will be considered equally qualified and placed on the register in alphabetical order. Complete an online application by clicking 'Apply'. Paper applications are no longer accepted. Completed applications will be accepted online until 11:59 p.m. on the closing date. If there is no closing date, the announcement may be closed at any time without prior notice. Drug Test: Employment may be conditional upon the potential employee passing a pre-employment drug test. (The drug test may require the submission of a sample of hair, fingernails, and/or urine that will verify illegal drug use). Background Check: Employment may be conditional upon the potential employee passing a background check. (Candidates will be asked to provide consent prior to the administration of background checks.) Equal Employment Opportunity: Discrimination against any person in recruitment, examination, appointment, training, promotion, retention, discipline, or any other aspect of personnel administration because of political or religious opinions or affiliations or because of race, national origin, or any other non-merit factors is prohibited. Discrimination based on age, sex, or physical disability is prohibited except where specific age, sex, or physical requirements constitute a bona fide occupational qualification necessary to proper and efficient administration. Request for Accommodation: Under the Americans with Disabilities Act, it is the responsibility of the applicant with a disability to request accommodation which he/she requires in order to participate in the application or examination process. The Montgomery Personnel Board reserves the right to require documentation of the need for accommodation under the ADA. In order to request accommodation in the application or testing process, contact the Personnel Director at View phone number on click.appcast.io. I9: Prior to your employment, you will be required to provide to your employer documentation of your identity and employment eligibility in order to comply with the Immigration Reform and Control Act of 1986. Update of Contact Information: It is your responsibility to update your contact information (address, phone, email) so that we can contact you about jobs. Please visit the Update Contact Information page to log in and update your contact information at any time. The City of Montgomery provides a comprehensive benefits package consisting of Core benefitsMedical, Dental, Vision, Prescription, Mental Health, Flexible Spending Accounts, Voluntary Life Insurance, and Deferred Compensationas well as Voluntary benefits available through Colonial Life & Accident Insurance Company. Employees also receive paid annual and sick leave, paid paternal leave, paid holidays, and participation in the Retirement Systems of Alabama (RSA) retirement program. To learn more details, visit the benefits page.