Remote Triage Nurse (RN)
Betances Health Center
Description PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Conduct telephone and electronic triage assessments using evidence-based clinical protocols and nursing judgment.
- Assess patient symptoms, determine acuity, and provide appropriate care recommendations.
- Schedule urgent or same-day appointments when clinically indicated.
- Provide patient education regarding medications, chronic disease management, preventive care, and home treatment measures.
- Escalate emergent concerns appropriately and direct patients to emergency services when necessary.
- Document all patient interactions accurately and timely within the electronic health record (EHR).
- Collaborate with physicians, advanced practice providers, behavioral health staff, care coordinators, and other interdisciplinary team members.
- Support continuity of care through referrals, follow-up communication, and care coordination activities.
- Monitor patient messages, refill requests, laboratory results, and clinical inboxes in accordance with organizational workflows.
- Obtain prior authorizations for medications, durable medical equipment (DME), and specialty services as required by insurance carriers.
- Coordinate with pharmacies, insurance companies, and specialty providers to facilitate timely patient care and treatment approvals.
- Participate in quality improvement initiatives, population health outreach, chronic care management, and patient satisfaction efforts.
- Maintain compliance with HIPAA, HRSA, Betances Health, state nursing regulations, and organizational policies and procedures.
- Assist with departmental workflows, administrative support functions, and special projects as assigned.
- Perform other duties and responsibilities as assigned to support organizational and operational needs.
- Current NYS Registered Nurse (RN) license in good standing.
- 3 years of ambulatory care or community health experience.
- Strong working knowledge of eClinicalWorks and documentation standards.
- Experience leading or mentoring clinical support staff.
- Strong leadership and organizational skills.
- Excellent communication and conflict resolution abilities.
- Knowledge of EMR systems and clinical workflows.
- Ability to work in a fast-paced, underserved community setting.
- Commitment to culturally competent and patient-centered care.
Vacancy posted 1 day ago
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