Field Service Lead Technician

Design & Integration is currently seeking a Field Service Lead Technician to join our growing Service Department. The Field Service Lead Tech travels to client sites to perform service on audio-video systems. Responsibilities include troubleshooting equipment failures, mounting small installations, conducting preventative maintenance, and end-user training. In addition to the technician duties, the Lead Tech will assist the manager with client relationships and administrative duties. Ideal Candidate Has at least four years of direct experience with audio-video integration. Is able to troubleshoot complex technical issues. Is passionate about providing quality, professional customer service and has excellent communication skills. Can work self-sufficiently with a small team in diverse environments. Responsibilities Collaborate daily with the Service Manager to meet departmental objectives. Travel on-site to provide expert technical support to our client base. Submit detailed service reports following site visits using mHelp Desk. Manage ownership of client AV systems and maintain customer relationships. Perform scheduled preventative maintenance on AV equipment. Design small to mid-sized AV systems that align with customer objectives. Continually develop professional competency with regular training and certification on emerging technologies. Assist the Service Manager in client relationships and follow up. Assist the Service Manager in creating small installation proposals. Assist the Service Manager with communication to manufacturers for RMA’s. Training new hire techs. Qualifications An Associates or Bachelor’s degree from a university or technical school, or 3+ years of experience in audio-visual technology. A valid driver’s license with a clean driving record. Able to lift in excess of 50 pounds. Able to stand, kneel, and crouch for long periods of time. Able to climb ladders and scaffolding. Able to work in hot or cold environments. Design & Integration offers a comprehensive benefit package including a competitive salary, health, dental, and a generous retirement plan. Qualified candidates interested in joining a challenging, growth-oriented organization are encouraged to apply. To apply, please include a cover letter and resume. Your Name (required) Your Email (required) Attach Resume and Cover Letter Your Message GSA #GS-03F-0002T MBE CERTIFIED SBE CERTIFIED #J-18808-Ljbffr