Pharmacy Manager

Job Summary Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience. Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives. Job Responsibilities Patient Experience Engages patients by greeting them and offering assistance with products and services. Resolves patient issues promptly and answers questions to ensure a positive patient experience. Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., demonstrating curiosity to identify needs, proactively helping, servicing until satisfied, championing empathy and inclusivity). Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens, thereby promoting the shift of the Walgreen’s pharmacy role from transactional to interpersonal. Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager. Operations Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over‑the‑counter products. Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets, and accurately dispenses prescribed medications. Ensures the pharmacy operates in accordance with regulations, company policies and standards and establishes procedures that promote the efficient workflow of the pharmacy. Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. Collaborates with Store Manager to define and develop new strategic business opportunities. Maintains information technology knowledge of pharmacy systems and supports pharmacy staff and patients with technology. Ensures insurance claims are processed accurately to prevent payment rejections and resolves patient issues by working with insurance companies and medical providers and conducting or participating in third party audits. Follows up with medical providers to clarify prescribed medications and suggests alternative medications. Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services. Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. Conducts virtual product reviews in virtual environments according to company procedures. Manages the maintenance, housekeeping, and improvement of the pharmacy department, including repairs, cleaning, new equipment, and layout changes. Prepares and submits all records, reports, and other documentation required by state and federal laws. People & Performance Management Collaborates with Store Manager on pharmacy staff hiring, discipline, and termination, ensuring compliance with employment laws. Partners with Store Manager to establish expectations and goals, promote teamwork, and foster a shared vision. Monitors and recognizes improvements in pharmacy staff by implementing rewards programs and conducting formal performance reviews. Identifies high potential team members and collaborates with Store Manager to manage career progression. Addresses employee relations concerns and maintains team member morale by checking on welfare, addressing complaints, and ensuring positive employee–management relationships. Training & Personal Development Maintains required licensing, credentialing, and certification as established by federal and state regulations. Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading relevant journals and publications. Completes education credits and training, including learning modules, as required by the Company. Seeks professional development by monitoring own performance, soliciting constructive feedback, and leveraging Healthcare Supervisor and Store Manager as mentors and coaches. Communications Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff. Business Performance Management Analyzes performance data including pharmacy financials, customer service, and inventory to identify trends and improvement opportunities. Business Planning Develops and maintains relationships with local medical community including physicians, nurses, and other health care providers, and promotes the pharmacy business to enhance growth opportunities. **Job ID:** 1834323BR **Title:** Pharmacy Manager **Company Indicator:** Walgreens **Employment Type:** Full‑time **Job Function:** Retail **Full Store Address:** 4331 ANTELOPE RD, SACRAMENTO, CA, 95843‑06022‑05500‑S **Full District Office Address:** 4331 ANTELOPE RD, SACRAMENTO, CA, 95843‑06022‑05500‑S External Basic Qualifications BS in Pharmacy or PharmD Degree from an accredited educational institution. Current pharmacist licensure in the states within the district. Certified Immunizer or willing to become an immunizer within 90 days of hire. At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance billing. Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws. An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only). Preferred Qualifications Supervisory experience planning, organizing, and directing the work of pharmacy staff. At least 6 months pharmacy experience with Walgreen Co. An average rating of 3.7 or above on the leadership behaviors on the last performance review if one is on file (Internal candidates only). **An Equal Opportunity Employer, including disability/veterans** We will consider employment of qualified applicants with arrest and conviction records. **Salary Range:** Pharmacy Manager $74.10/hr – $90.55/hr #J-18808-Ljbffr