Sales Manager

Job Description

The Sales Manager drives group and corporate/transient revenue by prospecting, qualifying, and closing business. You’ll own a book of accounts, respond to RFPs, conduct site visits, craft proposals/contracts, and partner with Revenue and Events to deliver profitable, on-brand programs and repeat business.

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Key Responsibilities

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• Pipeline & Prospecting: Source new business through outbound calls/emails, networking, tradeshows, CVB/brand leads, and local partnerships; log activities in the CRM.
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• Sales Cycle Ownership: Qualify opportunities, lead site tours/presentations, create proposals, and negotiate contracts that protect rate integrity and margins.
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• Account Management: Grow share from assigned accounts via rebooks, multi-year agreements, and cross-sell of catering/outlets/ancillaries ; maintain regular business reviews.
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• RFP/Distribution: Manage RFPs (corporate/GDS/consortia/Cvent) to SLA standards; ensure accurate rate loading and parity with Revenue/Reservations.
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• Forecasting & Reporting: Maintain accurate pace, pickup, and production forecasts; prepare weekly reports and need-period action plans.
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• Collaboration: Hand off clean BEOs and resumes; participate in pre-/post-cons; align with Marketing on campaigns/collateral and with Revenue on pricing, ceilings, and displacement.
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• Compliance & Data Hygiene: Uphold contracting, deposits/credit, and brand/company policies; keep CRM data (contacts, activities, files) complete and current.
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• Market Presence: Represent the property at client events and industry functions; host FAMs and planners professionally.
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Qualifications:

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• 2–5+ years hotel or venue sales experience with proven production (group and/or corporate/transient).
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• Strong consultative selling, presentation, and negotiation skills; polished planner/client communications.
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• Proficient with CRM and sales platforms (e.g., Delphi/Cvent/Salesforce) and Microsoft 365/Google Workspace; solid Excel/Sheets skills.
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• Organized, deadline-driven, and metrics-minded; excellent writing and follow-through.
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• Bachelor’s degree in Business/Hospitality preferred or equivalent experience.
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• Ability to travel locally/regionally; flexible schedule for client events and need periods.
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Benefits We Offer:

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• Competitive Salary : A comprehensive and competitive compensation package.
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• Performance Bonuses : Based on company and individual performance.
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• Health Benefits : Full medical, dental, and vision coverage.
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• Retirement Savings : 401(k) plan with company match to help secure your financial future.
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• Paid Time Off (PTO) : Generous vacation, sick leave, and paid holidays to promote work-life balance.
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• Professional Development : Opportunities for career advancement, mentorship, and ongoing learning.
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• Employee Discounts : Discounts on hotel stays and services across PHM properties.
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• Wellness Programs : Access to health and wellness initiatives to support a balanced lifestyle.
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Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):

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PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.