Operations Manager

Title: Operations Manage Location: Middlesex, NJ Summary Join an established and growing organization as Kaleidoscope ABA looks for its newest addition to the team as an Operations Manager. The Center Operations Manager position is integral to the company’s mission to deliver therapeutic services to children with autism. The Operations Manager will be involved in many facets of the center operations including day‑to‑day staff and services management, recruitment, scheduling, customer service, reporting and general administrative tasks. They will maintain accurate records related to staffing and delivery of service for each case, assist in the creation, maintenance, and management of a master schedule, and staff clinical cases according to budgeted hours per client as authorized by the client’s insurer. They will act as a liaison between administrative and clinical staff and serve as the primary point of contact regarding case assignment and staff availability. Additional duties may be assigned based on the needs of the company. Benefits & Advantages Medical, Dental, and Vision Insurance through United Healthcare. Paid Time‑Off, including Vacation, Sick, and 8 Paid Holidays. Long‑Term Disability and Life Insurance. 401(k) with a 6% match and a two‑year vesting schedule. Weekly Pay each Thursday. Job Qualifications Perform each essential duty satisfactorily, react to change productively, and handle other essential tasks as assigned. Possess professional knowledge and experience regarding business operations, business growth and development, staff scheduling, personnel management, customer acquisition and other skills pertinent to operations. Display a high standard of ethical conduct and respect confidentiality principles. Exhibit honesty and integrity. Work and communicate with internal and external clients to meet their needs in a polite, courteous, and cooperative manner. Education Bachelor’s Degree or equivalent work experience. Bachelor’s degree in Marketing, Business Administration, or Healthcare Management, preferred. Experience 5 years of management in a professional environment, preferably in medical, behavioral health, PT, OT office (or similar) operation. Experience building and retaining customers. 5 to 7 years experience managing and developing staff, preferred. Prior Practice Managers and Retail Managers are encouraged to apply. Skills & Abilities Strong rapport‑building skills and ability to manage staff. Sense of urgency. Ability to work independently toward assigned goals. Excellent time management and organization skills. Ability to manage multiple tasks, prioritize tasks, and meet deadlines. Attention to detail. Ability to administer processes across the center consistently. Superb communication skills. Ability to listen and communicate well with management, staff, and families/clients. Professional appearance and presentation required. Computer Skills Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint. Proficiency in using email and Outlook. Ability to keep accurate records, work in a database, use Excel, and track processes accurately. Working Conditions Exposure to constant or intermittent sounds may cause distraction. Considerable stress may occur at times due to pressure of meeting service requirements. Hours of work: 7:30 a.m. to 5:00 p.m.; must fulfill the duties of the position regardless of the number of hours worked. Hours may vary depending on current recruitment projects and may be changed at any time based on changing company needs. Performing these duties on a full‑time basis is an essential function of this position. Must have the ability to read and respond to emails and accept calls outside of work hours. Kaleidoscope Family Solutions ABA and its affiliates do not discriminate and are Equal Opportunity Employers. #J-18808-Ljbffr