Regional Banker/Teller

Position Overview As a full-time Regional Banker/Teller within PNC’s Retail Branch organization, you will be based in Tucson, AZ to support multiple branch locations. Job Profile Full time Regional Banker/Teller. Bilingual fluency in English & Spanish is preferred. PNC is an in‑office company that fosters a collaborative culture. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Manages the customer experience by identifying opportunities to improve a customer’s financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Drives proactive sales conversations through outbound interactions, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner. Desired Employee Traits Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions. Managing Risk – assesses and effectively manages all risks associated with business objectives and activities to support PNC’s Enterprise Risk Management Framework. Qualifications Preferred Skills: accountability, banking, client loyalty, customer experience (CX), customer service, identifying opportunities, leveraging technology, proactive sales. Competencies: banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, understanding customer needs. Work Experience: typically requires 1+ years of related experience. No university degree required; comparable education, certifications, and experience (including military service) may be considered. Education: No degree required. Certifications: None required. Licenses: Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive range of benefits, including medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, wellness programs, paid time off, maternity/parental leave, holidays, vacation, and more. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact View email address on click.appcast.io or call View phone number on click.appcast.io and say "Workday". Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in hiring practices. #J-18808-Ljbffr