Auto Service Advisor

Join One of North America’s Top Auto Repair Shops Do you love helping people and have a passion for the automotive industry? First Landing Auto Care is a family-owned, fast-growing repair shop in Virginia Beach, and we are looking for an exceptional Service Advisor to join our team. We recently opened our third location and were honored to be named one of the Top 12 Auto Repair Shops in North America by the Automotive Training Institute in 2025. We’re building something special — a shop culture focused on integrity, innovation, teamwork, and an outstanding customer experience. If you enjoy solving problems, building relationships, and being part of a team that genuinely cares about its customers and each other, this could be the perfect fit. What You’ll Do As a Service Advisor, you are the bridge between our customers and technicians, ensuring a smooth, transparent, and positive experience from start to finish. Provide a warm welcome that builds trust and confidence from the moment the customer arrives. Answer calls and messages with professionalism and clarity. Prepare accurate repair estimates based on technician recommendations. Help customers understand and prioritize maintenance and repairs. Coordinate scheduling, parts sourcing, and technician workflow. Ensure quality control and a seamless process from drop-off to pick-up. We utilize advanced digital inspection tools that provide customers with photos, videos, and clear explanations of their vehicle’s needs. Your role is to guide them through the process with honesty and empathy. Career Growth We are growing quickly and believe in promoting from within. This role can develop into leadership opportunities as we continue expanding. Modern Technology We invest in the best tools and systems so our team can work efficiently and provide an exceptional customer experience. A Positive, Supportive Culture Weekly Gourmet Lunch Fridays (catered every Friday — no pizza allowed!) Fun team celebrations like Mardi Gras, Christmas in July, and our legendary Holiday Party. No weekend hours. Extended Thanksgiving and Christmas breaks for valuable family time. What We’re Looking For Minimum 2 years of experience as a Service Advisor in the automotive industry. Strong communication and organizational skills. A positive, team-first attitude. Valid driver’s license with a clean driving record. Benefits Health Insurance Dental Insurance Aflac Coverage Paid Holidays Paid Sick Time 401(k) with Company Match No weekend work If you're looking for a career where your skills are appreciated, your growth is supported, and your work truly makes a difference, we would love to meet you. Apply today and help us continue raising the standard for automotive care. About First Landing Auto Care First Landing Auto Care is an independent family-owned auto repair shop in Virginia Beach. We have been in business for over twenty years and have three locations in the northern part of the city. We work on all makes, and specialize in hybrid/electric vehicles. #J-18808-Ljbffr FIRST LANDING AUTO CARE