Zuckerman Museum Services Coordinator

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.


Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

Oversees daily visitor service operations and staff, guest relations, attendance tracking, special events management, and coordination of all Zuckerman Museum outreach activities. Oversees the public areas in the Museum to ensure cleanliness, safety, and security. Initial contact for museum visitor interactions and communicates knowledgeably and enthusiastically about exhibitions and other activities. Responsible for website updates, social media marketing, general administrative tasks and marketing and collateral development.

Responsibilities

KEY RESPONSIBILITIES:
1. Responsible for daily museum operations and security, opening and closing of all spaces, and assists in managing building maintenance as needed
2. Provides administrative support and guidance to all members of the Zuckerman Museum of Art
3. Handles inquiries for information via telephone, voicemail, written, and email
4. Coordinates staffing for group visits, special events, lectures, openings, and other museum events
5. Leads the Visitor Services team, ensures that the department structure, procedures and practices support effective and efficient operations
6. Makes recommendations to executive staff for improvements to the visitor experience as they pertain to quality of service, amenities, facilities, policies and procedures
7. Assists in maintaining social media, posting and uploading
8. Records and provides monthly reporting of visitor data
9. Maintains inventory of supplies and materials for events-based programing
10. Assists in recruiting, developing, scheduling, training, and managing docents and volunteers
11. Oversees, trains and schedules student assistants
12. Provides ongoing support and evaluation to docents-in-training
13. Manages website updates and social media marketing
14. Responsible for marketing collateral development for exhibitions and education programs

Required Qualifications

Educational Requirements
Bachelor's from an accredited institution of higher education in related field

Other Required Qualifications
Current, valid and unrestricted driver's license

Required Experience
Two (2) years of related work experience

Preferred Qualifications

Additional Preferred Qualifications
TMS collections management database operational experience strongly preferred

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in an Arts related discipline or related field

Preferred Experience
Previous supervisory experience in an arts educational related organization
Previous experience in an educational arts related operations

Proposed Salary

The salary range for this position is $17.42 to $20.09 per hour. Offers are based on relevant experience.

Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more!

Visit-


Knowledge, Skills, & Abilities

ABILITIES
Able to handle multiple tasks or projects at one time meeting assigned deadlines

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Excellent social media and web navigation skills (for event marketing needs)
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite and Mac OSX operating platforms)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, View email address on click.appcast.io.


Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check

• Standard Enhanced
• Education
• MVR

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.