Spa Concierge at New Luxury Spa in Downtown Louisville!

Front Desk Spa Concierge @ Woodhouse Spa - Downtown Louisville

Woodhouse Spa is searching for spa professionals! We are excited to bring Woodhouse Spa to Louisville, KY and need you!

Ready to make a difference and be an important part of our team? Front Desk/Customer Service/Guest Relations

At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they're here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest's time at the spa from beginning to end.

In this position you will:

• Open or close the spa depending on your shift schedule.
• Check-in each guest for their service and assist at check-out after their service has concluded.
• Answer our multi-line phone system - Schedule services for guests using our MEEVO software system.
• Retail products and Series.
• Confirm appointments and help prepare therapists for service day.
• Pre-book our guests at check-out for future services.
• Provide amenities to guests when needed.
• Provide 5 Star Customer Service
• Ensure sanitation standards are met and exceeded in spa.

You can look forward to:

• Health benefits to include: health insurance, dental & vision for full time employees
• 401K with 100% on first 4% employer match - all employees
• Competitive hourly wage.
• Paid vacation - all employees
• Free parking
• A fast-paced, team-oriented environment.
• Being an expert on all Woodhouse signature services and MEEVO system software.
• Continuous customer service and retail product training.
• Opportunities to grow in our company and the spa industry.
• Generous discounts and opportunities to enjoy services and products.

We have some guidelines and requests:

• 1 year of front desk or customer service experience at a spa, restaurant or hotel is preferred.
• Experience using a scheduling spa software is preferred.
• Ability to work weekends - 1 weekend day shift required of all employees
• Be flexible to accommodate and support schedule needs for front desk team & Woodhouse customer service standards
• Possess strong professional communication and excellent customer service skills
• Must be able to multi-task in a fast paced environment.
• Must have the ability to stand for long lengths of time.
• Positive attitude is required.

Woodhouse Spa is an equal opportunity employer and is a drug-free and smoke-free workplace. Compensation: $17.00 per hour