WIC Program Assistant

Program Assistant

Health Imperatives (HI) is a multi-service organization dedicated to reducing health and wealth disparities while advancing meaningful opportunities and economic security for people south of Boston. Our mission is to improve the health and well-being of low-income or vulnerable families and individuals in Southeastern Massachusetts. The communities we serve, including Brockton, New Bedford, Plymouth, the South Shore, South Coast, Cape Cod, Martha's Vineyard, and Nantucket, have some of the highest poverty rates and largest wealth gaps in Massachusetts. For nearly 50 years, we have addressed the complex needs of people who are disadvantaged by poverty and discrimination and have fallen through the cracks of mainstream systems of care. HI is a safe and welcoming place for people from every race, ethnicity, culture, gender, sexual orientation, age, ability, and faith. We are dedicated to promoting and achieving diversity, equity, and inclusion. We are committed to elevating the voices of the people we serve and those we employ to provide the highest quality care and to develop the most creative solutions to the challenges we face. We are committed to eliminating disparities and increasing access to meaningful opportunities for all, particularly those disproportionately impacted by systemic racism. We partner with our clients and other community-based organizations and stakeholders to provide coordinated, effective care and support. We serve a diverse mix of racial, ethnic, and cultural groups, including youth, LGBTQIA+ individuals, immigrants, people with limited English proficiency, survivors of sexual assault, domestic violence, commercial sexual exploitation, people with substance use disorders, and youth and adults who are or have been incarcerated. We provide a wide array of trauma-informed health care, emergency services, and support.

Under the supervision of the Sr. Nutritionist, the Program Nutritionist provides nutrition services in multiple locations to WIC applicants and participants including:

• Performs reception duties such as: Answer and direct phone calls.
• Screen applicant inquiries for eligibility.
• Manage appointment scheduling/rescheduling including reminder phone calls.
• Greet and triage participants to appropriate staff.
• Oversee flow of applicants/participants in waiting area.
• Clerical duties as required.
• Follows all protocols and/or regulations for processing applicants/participants for (re)certification including:
• Verification of identity, income, residency, and participant category. Complete data entry for (re)certification.
• Educate and/ or explain participant's rights and responsibilities, WIC foods, and using benefits at authorized vendors.
• Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.
• Provide notification for end of certification, missed benefits, and/or ineligible to receive WIC benefits.
• Oversees benefit issuance for prescribed food prescription including: (Re)issuing of food/formula prescription benefits.
• Security of WIC Card stock.
• Perform other duties as needed, including quality assurance activities. Supervision and Evaluation Program Assistant is supervised by, and receives annual evaluations from, the assistant director or program director.
• Must obtain Program Nutrition Assistant training within 1 year of hire

Requirements

Required Qualifications:

• High School Diploma or G.E.D.
• One year's general office experience with proficient computer skills.
• Experience in health care or community facility preferred.
• Sensitivity to the needs of the participant population.
• Good communication and interpersonal skills.
• Availability to work at multiple WIC sites and during program clinic hours, as needed.

Preferred Qualifications:

• Bilingual preferred.

Physical Requirements:

• Ability to carry up to 20 pounds of program materials.

Please indicate on your cover letter the position you are applying for. Please note that resumes submitted without a cover letter will not be considered.