Remote Bilingual Call Center Representative | Spanish-English

Overview Remote Bilingual Call Center Representative | Spanish-English — Mass Markets MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet client needs. We are hiring Bilingual Call Center Representatives to support diverse client projects across industries. If you are fluent in English and Spanish, enjoy helping others, and thrive in a fast-paced environment, this is a great opportunity to grow your career while making a real impact. In this role, you’ll troubleshoot basic technical issues, build customer relationships, and identify opportunities to upsell products and services, all while delivering exceptional service. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Handle inbound and outbound calls with professionalism, empathy, and efficiency. Listen actively to understand customer needs and provide accurate solutions. Use internal systems to manage accounts, process claims, and update records. Follow scripts and procedures to ensure compliance and consistency. Escalate complex issues to supervisors when necessary. Maintain confidentiality and protect customer data. Stay current with training materials, system updates, and product knowledge. Meet performance goals including first-call resolution and customer satisfaction. Qualifications High school diploma or GED. Fluent in English and Spanish (spoken and written). Strong typing skills (20+ WPM) and data entry experience. Excellent communication, organization, and problem-solving abilities. Ability to work scheduled shifts, including weekends and holidays. Basic knowledge of Microsoft Office Suite and Windows applications. Reliable internet connection (20Mbps+ download speed) for remote roles. Customer-first mindset: empathetic, patient, and solution-oriented. Ability to multitask, self-manage, and thrive in a dynamic environment. Team-oriented with strong interpersonal skills. Preferred 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center. Compensation & Benefits Paid Time Off and paid holidays. Incentives & rewards programs with cash bonuses and prizes. Health benefits for full-time employees after a probation period; MEC medical plans for all employees after 30 days (options vary by location). Retirement savings programs where available. Disability and life insurance options. Casual dress code and a collaborative, engaging work environment. Paid training and opportunities for career growth through internal promotions. Conditions of Employment Must be authorized to work in the country where the job is based. Background/security investigation with fingerprint may be required; drug screening may be required. Equal Opportunity Employer MCI is an equal opportunity employer. All aspects of employment are based on merit and qualifications, and MCI complies with applicable laws regarding equal opportunity and non-discrimination. #J-18808-Ljbffr