Onboarding Specialist

About the Role Heymarket is a San Francisco-based SaaS company empowering businesses to build stronger customer relationships through intuitive and personalized messaging. Their platform centralizes customer communication—across SMS, email, and popular messaging channels—into a shared team inbox with features like templates, automation, scheduling, and CRM integrations, helping sales, support, and operations teams engage efficiently at scale. Trusted by thousands of businesses worldwide, Heymarket’s tools make two-way messaging simple, secure, and collaborative for teams of all sizes. Responsibilities Own the onboarding journey for new customers. Support customers through the full implementation process—from initial account setup to go-live—including configuration, user setup, and messaging compliance (e.g., 10DLC). Lead customer onboarding sessions. Run structured onboarding calls and trainings, helping customers understand best practices and confidently use the platform. Support technical integrations. Assist with setting up and validating integrations with tools like Salesforce, HubSpot, and Aircall, ensuring data flows correctly and reliably. Be a trusted first point of contact. Serve as the primary technical and product contact for new customers during their first weeks, answering questions and resolving issues quickly and clearly. Work cross-functionally. Partner with Sales and Customer Success to tailor onboarding plans based on customer goals, use cases, and technical requirements. Track progress and document learnings. Keep detailed notes on customer status, risks, and milestones to ensure smooth handoffs and continuous improvement of our onboarding process. Qualifications A recent or upcoming undergraduate graduate (Class of 2024–2025). Strong analytical and problem-solving skills; you enjoy figuring out how systems work and how to improve them. Comfort learning and working with technical tools (CRMs, integrations, dashboards); prior experience with Salesforce, HubSpot, or similar tools is a plus but not required. Clear, confident communication skills—you can explain concepts simply and professionally to both technical and non-technical audiences. Excellent organization and time management skills; you can juggle multiple projects and follow through on details. A proactive mindset and high ownership—you take initiative, ask great questions, and want responsibility early in your career. A genuine interest in technology, customer experience, and building scalable processes. Why This Role Direct exposure to customers, product, and go-to-market teams from day one Structured onboarding, mentorship, and clear growth path Opportunity to build foundational skills in SaaS, customer success, and technical implementation Real ownership and impact at a fast-growing technology company #J-18808-Ljbffr Heymarket