Security Operations Center Officer (Austin Water)

* Knowledge of Federal, State, and Local laws and ordinances.* Knowledge of City practices, policies, and procedures.* Knowledge of training techniques and principles* Knowledge of critical infrastructure security requirements and protocols.* Knowledge of electronic security systems.* Skill in oral and written communication.* Skill in using computers and related software applications.* Skill in using Microsoft applications.* Skill in using access control systems.* Skill in handling multiple tasks and prioritizing.* Skill in handling conflict and uncertain situations.* Skill in data analysis and problem solving.* Ability to work in a high-level, high-risk security environment.* Ability to work with frequent interruptions and changes in priorities.* Ability to document incidents in Microsoft Word.* Ability to quickly recognize and analyze irregular events.* Ability to utilize radio equipment, complying with Federal communication guidelines.* Ability to establish and maintain effective communication and working relationships with City employees and the public.* Ability to provide excellent customer service.* Ability to effectively communicate with the Security team and law enforcement during stressful situations.* Ability to work during emergencies or bad weather.* Ability to participate in on-call program and work both scheduled and unscheduled overtime.* Ability to work varying shifts that include weekends, holidays and possible 12-hour day.* Ability to climb stairs, walk for extended periods of time, and perform foot patrol.* Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.* Experience in security monitoring activities, including working in high-level, high-risk security environments; and an ability to quickly recognize and analyze irregular events.* Experience in a security management team in a utility, municipality, or other similarly regulated entity or critical infrastructure; and knowledge of Federal, State, and Local laws, regulations, and policies regarding Security Operations Center.* Effective verbal and written communication skills with various levels of internal customers, stakeholders, and the public; strong problem-solving, decision-making, and organization skills with the ability to prioritize tasks and make decisions independently in an environment with frequent interruptions.* Ability to develop relationships with other entities, departments, and outside organizations including contracted security firms, Homeland Security, emergency management, fire, and police organizations; and an ability to handle conflict, hostility, and uncertainty in intense security situations.* Advanced experience with Genetec Security Management System software, or other electronic security systems and access control systems.* **Monitor Surveillance and Sensors:** Operators oversee live video feeds, perimeter motion detectors, and fence-mounted sensors to protect water treatment plants, pump stations, and reservoirs.* **Manage Access Control:** They supervise electronic locks, badge readers, and visitor management logs to ensure that only authorized personnel can enter sensitive areas.* **Track Alarm Events:** The PSOC receives instant alerts for events such as forced doors, unauthorized access to chemical storage hatches, or an unauthorized vehicle approaching critical perimeters.* **Dispatch and Coordinate Response**: Operators verify alarms using video feeds, coordinate with on-site security personnel, and promptly dispatch local law enforcement or emergency services if a serious security breach occurs.* **Support Regulatory Compliance**: The PSOC helps maintain the records and documentation required by regulations such as **America's Water Infrastructure Act**, which mandates risk assessments and emergency response plans.* **Collaborate with IT and Cyber Teams**: Physical SOCs often work with IT and cybersecurity departments to monitor convergence risks, such as tampering with a facility door that leads to critical Supervisory Control and Data Acquisition (SCADA) server racks.* A detailed, complete employment application is required. It helps us evaluate your qualifications more effectively and will be used to determine your salary if you are selected for this position.* Provide each job title and accurate employment dates for all jobs included on the application.* Your work history should include the specific duties you performed, any supervisory or leadership responsibilities you held, and the equipment and computer software you utilized.* The City of Austin employment application is an official document; incomplete applications will not be considered.* **A résumé is required** but will not substitute for a complete employment application. Incomplete applications will not be considered.* **A cover letter is also required**. In the cover letter, candidates should describe, in concise detail, their interest in the position and highlight any prior experience relevant to the role.* We will require verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees). You must provide proof of education from an accredited institution or organization.* If you are in the military or a veteran, you must provide a copy of your DD-214 before confirming a start date.* All Austin Water employees are prohibited from accepting or engaging in any secondary employment that may conflict with or interfere with their duties and responsibilities to the Department.* Austin Water will review all secondary employment.* Employees must submit a Secondary Employment Application for review and approval upon being hired with Austin Water, as well as current Austin Water employees considering secondary employment.**Competitive Benefits**: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.**Career Growth**: Advance your skills and expertise with professional development and leadership opportunities.**Competitive Benefits**: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.**Career Growth**: Advance your skills and expertise with professional development and leadership opportunities. #J-18808-Ljbffr Austin, Texas