Tailor, San Francisco

We are proud to be an equal opportunity workplace. It is the policy of HOP that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer. Applicants are recruited, selected and hired without discrimination on the basis of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Personnel procedures and practices with regard to training, promotion, compensation and termination are administered with due regard to job performance, experience and qualifications, but without discrimination. Details of the job The Team The Hermès San Francisco Boutique opened in 1987 and focuses on providing extraordinary service to clients as part of the Western Region. This position will report to the Operations Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment. The Opportunity The primary responsibilities of the Tailor are: the alterations of Hermès merchandise within an established time‑frame, helping to maintain client relationships through superior service, and working effectively with other team members within the boutique. This position is responsible for providing outstanding customer service for the San Francisco Boutique by ensuring the proper fit, marking, altering, and pressing of garments, supporting the selling process by greeting and interacting with clients, performing fittings and handling all special requests or immediate alteration needs. Additionally, the Tailor works closely with the Made to Measure Client Development Manager on all MTM and Bespoke orders, providing follow‑up and communication on the status of projects. All other duties as assigned by the supervisor. About the Role Complete all fittings in a timely manner, ensuring the proper fit and tailoring of garments within Hermès standards. Understand style and fit of various garments and maintain up‑to‑date product knowledge of Hermès Women’s and Men’s collections seasonally. Demonstrate strong proficiency in operating tailor shop equipment including, but not limited to, industrial sewing/straight stitch machine, blind hemmer/serger machine, button machine, cutting table, and pressing/steaming equipment. Advise clients (internal and external) on product alterations, providing accurate lead times and costs to manage expectations. Maintain an excellent level of customer service at all times within the store, fostering client relationships to increase brand loyalty and repeat business. Demonstrate a clear understanding of client needs. Demonstrate thorough knowledge of the luxury retail market and competitors. Press all altered clothing, being aware of pressing techniques for various weights of fabric. Assist in teaching store personnel basic pressing techniques. Learn, retain, understand and communicate awareness of merchandise features and benefits of all existing and new products. Travel domestically and to Paris as needed to participate in MTM and Bespoke trainings as scheduled. Supervisor & Decision Making Supervisory Responsibility: No Budget Responsibility: No Decision Making Responsibility: Yes – ability to assess and make decisions regarding alterations of product. About You 8+ years of experience in alterations, in a luxury environment. Exude the spirit of Hermès through sound tailoring skills, knowledge, and experience. Exhibit a professional understanding of garment fitting, knowledge of fabrics, styling and manufacturing techniques. Demonstrate strong working knowledge of garment construction and men’s suiting techniques in luxury. Strong knowledge of different fabrications and materials. A high level of applied tailoring skills. Must possess superior communication skills to effectively communicate with clients, management and employees in the boutique. Must be able to effectively organize and track product and client information. Ability to lift between 0–25 lbs without assistance. The range for this position is $88,093.15–$94,500. Actual rates are determined based on the job, location, and individual experience. Benefits Commission and bonus incentives based on sales performance. Life Insurance and Disability. Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time). Paid Parental Leave and Transition Time. 401(k) and Roth Retirement Plan with company matching and profit sharing. Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance). Product discount and EAP resources. Access to Calm App, Health Advocate, Family Building Support, and more. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. #J-18808-Ljbffr