Mortgage Loan Officer Assistant

Job Title: Mortgage Loan Officer Assistant Location: Jackson Ohio area (Office-based) Job Type: Full-Time Schedule: Monday through Friday 8 am – 5 pm, occasionally on call as needed About the Role We are seeking a reliable and detail-oriented Mortgage Loan Officer Assistant to support our branch mortgage team in delivering exceptional service to borrowers. In this role, you will play a key part in managing borrower communications, ensuring timely follow-up on outstanding items, and preparing pre-approval letters to help move applications forward efficiently. Key Responsibilities Manage and track borrower follow-up items, including requesting and collecting missing documents, income verification, and other loan-related requirements Prepare and issue accurate pre-approval letters in a timely manner Maintain regular communication with borrowers via phone, email, and text to provide updates and answer basic questions Monitor loan pipeline and ensure all follow-up tasks are completed according to deadlines Coordinate with the Loan Officer and processing team to resolve any borrower-related issues or delays Update loan files and systems with current borrower information and status notes Provide general administrative support to the mortgage team as needed Be available for on-call or as-needed support on weekends when urgent borrower needs arise Qualifications Previous experience in mortgage lending, loan processing, or as a loan officer assistant is strongly preferred, but not required Understanding of mortgage loan documentation and the pre-approval process is a plus Excellent organizational and time-management skills with the ability to manage multiple tasks and deadlines Strong attention to detail and accuracy Professional written and verbal communication skills Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with mortgage loan origination systems (LOS) is a plus Ability to work independently while maintaining strong collaboration with the team What We Offer Competitive salary Medical, Dental and Vision Insurance available day 1 Company-Paid Life and Long-Term Disability Insurance 401(k) Retirement Plan with Company Match Paid Time Off (PTO) + Paid Holidays Opportunity to gain valuable experience in the mortgage industry Supportive team environment focused on borrower success If you are organized, responsive, and enjoy helping borrowers navigate the mortgage process, we encourage you to apply! #J-18808-Ljbffr