Patient Enrollment Specialist

Patient Enrollment Specialist

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

Clinical Research | Performance-Based | Bonus Eligible

As a Clinical Enrollment Specialist, you are responsible for driving enrollment (people) into cosmetic and personal care clinical studies by identifying, engaging, and converting qualified participants. This is a high-activity, target-driven role that blends outreach, persuasion, and problem-solving at the leading edge of innovation in the cosmetics space.

You will operate with a sales mindset: proactively contacting leads, overcoming objections, and matching the right participants to the right studies. Success in this role is measured by your ability to consistently deliver qualified participants into studies on time, with opportunities for performance-based incentives.

What You'll Do

• Own enrollment targets for assigned studies; consistently deliver against daily and weekly goals
• Proactively engage leads via outbound calls, follow-ups, and database mining
• Convert interest into commitment by clearly explaining study requirements and addressing concerns
• Screen and qualify participants based on protocol criteria (medical history, demographics, study-specific requirements)
• Schedule and manage appointments to maximize show rates and study completion
• Adapt quickly to changing study criteria, timelines, and enrollment needs
• Identify gaps and opportunities in recruitment pipelines and adjust approach accordingly
• Partner with clinic and study teams to ensure smooth participant handoff and study execution
• Maintain accurate tracking of activity, pipeline, and outcomes

What Success Looks Like

• High volume of outbound activity with strong conversion rates
• Consistent achievement of enrollment targets
• Ability to fill hard-to-recruit studies through creativity and persistence

Who Thrives Here

• Naturally persuasive communicators who can build trust quickly
• Competitive, self-motivated individuals who take ownership of results
• Goal-oriented achievers

Qualifications

• High school diploma or equivalent required. Undergraduate degree preferred.
• Experience in outbound calling, sales, recruiting, or customer acquisition strongly preferred
• Strong communication and objection-handling skills
• Ability to manage multiple priorities in a fast-paced environment

Compensation

• Base hourly rate + performance-based bonuses tied to enrollment outcomes

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

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