IT Support Specialist

IT SUPPORT SPECIALIST: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Functions may include: Performance of or support of diagnosing and resolving problems in response to customer reported incidents, Planning and analysis of work processes, Researching and reporting trends and patterns of problems, Developing training materials and performing computing/information system training sessions, Developing and maintaining problem tracking databases, Installing, troubleshooting, and maintaining hardware and software, Performing backup and recovery operations, Maintain property accountability for all IT equipment and software, Conduct full and spot inventories of IT equipment as requested by the Project Manager, Consulting with users to identify needs and requirements, Conducting feasibility studies and trade-off analyses, Preparing business cases, and Ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices. IT Support Specialists may be required to support the Client's eProcurement system, a segment of its SAP-based enterprise resource planning system. IT Support Specialists may be required to support Users, including retrieving data from different tables and reporting mechanisms, assisting with troubleshooting applications, printer set-up, stored procedures, and load/maintain tables when requested. Minimum Experience: Six (6) years of progressive experience in the field of Information Processing, three (3) of which are specialized in Information Processing and involve a range of hardware/software solutions, two (2) of which are concentrated, hands-on experience in installing, diagnosing problems, and training customers in the use of software and hardware. IT Support Specialists are IAT-II positions required to meet IAT and CE certification requirements and shall be certified as Help Desk personnel. DoD Approved 8570 Baseline Certification: Category IAT Level II Computing Environment: Computing Environment Cert Cybersecurity/IA Role/Function: Workstation Admin D Account (TBD at the Task Order level) Security/Certification Requirements: Must possess completed IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission. #J-18808-Ljbffr