Loan Servicing Manager

Job Description

Job Description

Loan Servicing Manager (Hands-On / Individual Contributor)

Location: Encinitas or Riverside, CA
Compensation: DOE
Reports To: SVP / Chief Credit Officer
Status: Full-Time, Exempt

Position Overview

This role is with a growing commercial bank nearing $1B in assets, focused on commercial real estate, construction, bridge, C&I, and consumer lending. We are seeking a senior-level Loan Servicing professional to take ownership of day-to-day servicing operations.

While titled “Manager,” this role is currently structured as a hands-on individual contributor . The selected candidate will personally execute loan servicing functions while helping build scalable processes to support continued growth.

As the bank grows, this position has the potential to evolve into a leadership role overseeing loan servicing operations.

Key Responsibilities

Full Loan Servicing Lifecycle (Hands-On Execution)

• Manage the complete loan servicing lifecycle from boarding through payoff

• Process payments, advances, loan modifications, and payoff demands

• Support construction and bridge loan draws

• Maintain accurate tickler tracking and documentation

• Monitor insurance coverage, UCC filings, and collateral requirements

• Ensure accurate loan booking, funding, and system integrity

• Maintain servicing files and respond to borrower inquiries

• Partner with Title, Loan Officers, Credit, Accounting, and Legal on cross-functional workflows

Compliance & Risk Management

• Support internal audits and regulatory examinations

• Ensure collateral position remains compliant with loan documentation

• Maintain data integrity within servicing systems

• Adhere to bank policies, procedures, and regulatory requirements

Process Improvement & Growth Support

• Assess and enhance servicing workflows to improve efficiency and reduce operational risk

• Develop and document scalable procedures and servicing standards

• Identify automation opportunities within FISERV and related systems

• Partner with IT on system configuration improvements

• Implement basic KPIs and reporting standards as the function matures

Cross-Functional Support

• Provide overlap support to Loan Processing when needed

• Assist in maintaining strong borrower and internal relationships

• Contribute to a collaborative, team-first culture in a growth-oriented bank

Ideal Background

• 7+ years of bank or lending operations experience, with strong loan servicing concentration

• Experience supporting CRE and construction lending portfolios

• Strong understanding of collateral perfection, UCCs, insurance tracking, and loan documentation

• Experience preparing for audits and regulatory exams

• Working knowledge of entity structures and state filing requirements

• Strong attention to detail with excellent analytical and organizational skills

• Experience with FISERV or similar core system preferred

• Experience with LaserPro or similar documentation system preferred

Who This Role Is For

• A senior loan servicing professional who enjoys hands-on work

• Someone comfortable owning the function independently

• A detail-oriented operator who understands risk and compliance

• A professional who wants the opportunity to grow into leadership as the bank expands

Growth Opportunity

This role is designed for a high-performing servicing professional who wants visibility and ownership. As the bank continues to grow, there is opportunity for this position to expand into a formal leadership role overseeing loan servicing operations.