SERVICE ADVISOR

Service AdvisorJim Taylor Auto Group is looking for a full-time Service Advisor to join our team. We are looking for someone who can deliver an outstanding customer experience while keeping the service process organized, efficient, and professional.This is a great opportunity for someone who is confident with people, strong in communication, calm under pressure, and motivated to succeed. The right candidate enjoys building trust, solving problems, and helping customers understand their vehicle needs.Job Type: Full-TimePay: Performance-based pay with bonus opportunities for motivated team membersBenefits: We believe taking care of our people is essential to taking care of our customers. As part of the Jim Taylor Auto Group team, you’ll enjoy a comprehensive benefits package that supports your health, growth, and success, including:Medical, Dental, and Vision InsuranceDisability & Life Insurance401(k) Retirement PlanPaid Vacation and 5 Paid HolidaysFree Medical Clinic AccessFree Mental & Physical Therapy ServicesFree Access to a NutritionistEmployee Discount ProgramOngoing Training & Career Development OpportunitiesEmployee Referral BonusesFun Employee Appreciation EventsQualifications:2+ years of customer service experienceHigh school diploma or equivalentExcellent customer serviceBasic computer competenciesValid driver’s license and clean driving recordAutomotive or sales experience preferredStrong communication and relationship-building skillsConfidence in presenting recommendations in a professional mannerAttention to detail and strong follow-throughTeam-oriented attitude with a strong work ethicProfessionalism, urgency, and a customer-first mindsetResponsibilities:Greet customers promptly and professionallyListen to customer concerns and help determine service needsPrepare and manage repair orders, estimates, and approvalsCommunicate service recommendations, timelines, and updates clearlyCoordinate with technicians and service team to ensure smooth workflowFollow up with customers to ensure satisfactionMaintain accurate records and support high customer service standardsCore Values in Action At Jim Taylor Auto Group, our Service Advisors live our values every day:Dedication — following through from write-up to delivery and staying engaged until the job is done rightResponsibility — owning communication, documentation, and customer expectations from start to finishInitiative — checking on repair status before the customer asks and stepping in before issues growValue — giving honest recommendations and helping customers make informed decisionsEmpathy — treating every customer with patience, respect, and understanding, especially in stressful situationsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.