Debt Management Analyst (OPU)

Debt Management Analyst

The U.S. Department of State (DoS), The Bureau of the Comptroller and Global Financial Services, Charleston has a requirement for a Debt Management Analyst in the Office of Global Compensation. The Analyst position will be responsible for payroll processing, analysis, auditing and monitoring of payroll in the office of American Pay Processing (CGFS/GC/PPR/AMP).

Global Compensation provides compensation services to U.S. Foreign Service employees, Department of State Civil Service employees and Locally Employed (LE) staff. They provide both American and LE Staff payroll services for U.S. Agencies Overseas and Annuity services for Foreign Service Retirees. With locations in Charleston, South Carolina and Bangkok, Thailand, Global Compensation manages one of the most complex compensation environments in the world, providing compensation services in 180 countries and 140 currencies. Services include time and attendance, payroll, annuity payments, customer support, withholding, benefits, record keeping and reporting for our employees working domestically and overseas at our Embassies and Missions. Global Compensation's primary goal is to provide world-class compensation services to its customers.

The Overpayment Processing Unit is where the Analyst position sits and this group is tasked with auditing and communicating overpayment actions to civil service, foreign service, and annuitant employees.

Skills:

• Must possess superior multi-tasking, customer service, analytical, organizational, oral, and written communication skills.
• Requires experience with computer-based applications including word-processing, spreadsheets, and database management systems. MS Excel and MS Word experience at an intermediate level is required.
• Must have payroll and/or financial experience working in high volume work environments
• Requires a strong attention to detail and analytical problem-solving skills

Job Responsibilities:

• Processing and auditing overpayment transactions (prior year and current year) related to salary, benefits, and allowances.
• Researching and interpreting policy to determine eligibility for payment of salary, allowances, entitlements, and benefit contributions.
• Notifying customers of overpayments i.e. preparing initial notification of indebtedness via letter from Global Compensation.
• Answering Payroll Customer Support (PCS) inquiries and general inquiries from internal customers.
• Retrieving, researching and analyzing pay history in our financial systems.
• Calculating overpayments using automated tools and/or manually processing due to personnel actions, time and attendance adjustments, Post arrival/departure, etc.
• Establishing a method of repayment per debt collection authorizations, and proposing alternate repayments schedules, if necessary.
• Filing all work and correspondence by indexing in Document Imaging System (DIS)
• Professionally communicating with co-workers, management, and customers (internal/external) via email, IM (instant messaging) and in person about overpayment transactions.
• Monitoring debt collections, including payments submitted to Accounts Receivable, Pay.Gov, and salary deduction Creating cases in the Debt Management Database and completing ongoing updates until the case has been closed.
• Processing actions to correct overstated earnings, including preparing letters of credit, W2 Corrections, and manual adjustments in the pay processing system

Qualifications:

A four-year degree from an accredited university or college is preferred. A master's degree and/or a CPA certification or Certified Government Financial Manager (CGFM) is highly desirable.

The Department prefers candidates that have experience with the systems and technologies that support accounting and financial services, and experience with large, complex Federal accounting and financial management systems. Provides advice concerning accounting standards and processes and has the expertise to perform analysis of interface issues, processes, and the resolution of errors. Independently devises ways to improve processes and improve systems efficiency.

Professional and technical certification programs and years of experience may be substituted for years of education, based on credit hour equivalents

Must be eligible to obtain Secret Security Clearance.

Integrated Finance & Accounting Solutions (IFAS)