ServiceNow Developer

JD:
Role: ServiceNow Developer
Contract
Location: United States Remote

JD
We are seeking a ServiceNow Developer to support delivery for enterprise ServiceNow implementations and enhancements. The role will focus on Demand Management, ITSM, Service Catalog, End User Services, Forms development, and O365 integrations (Outlook, Teams).
Key Responsibilities
Platform Development & Configuration
Design, develop, and enhance ServiceNow solutions across:
Demand Management
ITSM (Incident, Problem, Change, Request)
Service Catalog & Request Fulfillment
End User Services / Employee Center
Develop and maintain forms, catalog items, record producers, and workflows aligned to business requirements
Customize ServiceNow using:
Business Rules, Client Scripts, Script Includes
UI Policies, UI Actions
Flow Designer and Workflows
Integrations
Design and implement integrations between ServiceNow and O365 tools (Outlook, Teams)
Build and maintain integrations using:
REST / SOAP APIs
IntegrationHub and web services
Enable use cases like:
Email-based request automation (Outlook)
Teams notifications / collaboration workflows
Service Catalog & End User Experience
Develop and enhance service catalog offerings and self-service forms
Build user-friendly interfaces (Service Portal / Employee Center)
Ensure seamless integration between forms, catalog workflows, and backend processes
Demand & Process Enablement
Support Demand Management lifecycle (intake → prioritization → fulfillment)
Translate business demand into technical solutions within ServiceNow
Collaborate with stakeholders to refine requirements and ensure alignment
Testing, Deployment & Support
Perform unit testing, support UAT, and assist in production deployments
Provide L3 support for incident resolution and enhancements
Participate in code reviews, release management, and platform governance
Collaboration & Delivery
Work closely with onshore teams, product owners, and architects
Participate in Agile/Scrum ceremonies (stand-ups, sprint planning, retrospectives)
Required Skills & Experience
Core Skills
5 years of hands-on ServiceNow development experience
Strong expertise in:
ITSM modules
Service Catalog
Integrations
Demand Management (preferred)
Experience with forms design and workflow automation
Technical Skills
Proficiency in:
JavaScript and ServiceNow scripting framework
Experience with:
REST/SOAP integrations
IntegrationHub
Flow Designer
Integration Experience
Hands-on experience integrating ServiceNow with:
Microsoft O365 (Outlook, Teams)
Other enterprise applications
Certifications (Preferred)
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Working Model
Onshore - US Based
Ability to collaborate with global teams across time zones
Nice-to-Have
Experience with Employee Center / End User Services
Exposure to additional modules (HRSD, CSM, ITOM)
Prior experience in financial services or regulated environments
Soft Skills
Strong communication and stakeholder interaction skills
Ability to work in a fast-paced, global delivery environment
Problem-solving mindset with attention to detail