MISSION SUPPORT SPECIALIST

Job Description

Job Description

Position Summary

Are you organized, customer-focused, and passionate about making a difference in your community? Goodwill Southeast Georgia is looking for a Mission Support Specialist to help create a welcoming, professional, and supportive environment at our Mission Services Hub.

In this role, you will be the first point of contact for participants, community partners, visitors, volunteers, and team members. You’ll help keep daily operations running smoothly by supporting front desk activities, coordinating meetings and events, maintaining records, assisting with reporting, and helping ensure our programs meet important quality and compliance standards.

If you enjoy helping people, keeping things organized, solving problems, and working with a team that makes a meaningful impact, this could be the opportunity for you!

Perks & Benefits

Your work at Goodwill Southeast Georgia has a purpose. Every day, you’ll help support our mission of strengthening communities and creating opportunities for individuals to build better futures.

We welcome you as you are and value the unique experiences, perspectives, and talents every team member brings to our organization.

Our benefits and perks include:

• Weekly pay

• Health, dental, and vision insurance

• Retirement savings plan with employer match

• Paid time off and holidays

• Employee discount

• Team activities and opportunities to connect with coworkers

• Opportunities for career growth and advancement

• Access to free training and professional development opportunities

• The opportunity to make a meaningful difference in the lives of others

Your Typical Day

As a Mission Support Specialist, you’ll help create a positive experience for everyone who visits or works with our Mission Services Hub. Your responsibilities will include:

• Welcoming Guests: Serve as the primary front desk contact, greet visitors, answer phone calls and emails, and connect individuals with the appropriate programs, team members, community resources, or partner organizations.

• Supporting Daily Operations: Maintain an organized reception area, manage visitor sign-ins, handle incoming mail and deliveries, and keep program information and partner materials readily available.

• Coordinating Meetings and Events: Schedule meeting rooms, training spaces, workshops, and community events. Help coordinate room setups, technology, supplies, signage, building access, and event cleanup.

• Building Community Partnerships: Support positive relationships with organizations that use or share space at the Mission Services Hub by maintaining schedules, contact information, service details, and referral resources.

• Providing Administrative Support: Assist with calendars, correspondence, document preparation, data entry, meeting materials, departmental records, and special projects.

• Maintaining Accurate Data: Enter and review information in customer relationship management (CRM) systems and other databases, help correct data errors, and organize information for reports and dashboards.

• Supporting Reporting and Compliance: Help maintain records, policies, procedures, forms, and documentation needed for grants, contracts, accreditation, internal reviews, and quality-assurance activities.

• Keeping Projects on Track: Monitor assigned deadlines, organize supporting documents, track action items, and communicate questions or concerns to the Supervisor of Mission Operations.

• Working Across Teams: Collaborate with Mission Services, Facilities, Information Technology, Learning and Development, Marketing, and other departments to support smooth operations and a welcoming experience for all.

Occasional evening or weekend support may be needed for meetings, workshops, or special events.

What You’ll Need

We’re looking for someone who is dependable, detail-oriented, approachable, and comfortable balancing a variety of responsibilities.

Required Qualifications:

• High school diploma or equivalent.

• One to three years of experience in administrative support, customer service, data entry, event coordination, program support, or a related field.

• Strong organizational skills and the ability to manage multiple priorities while maintaining accuracy.

• Excellent written and verbal communication skills.

• A professional, customer-focused approach when working with people from diverse backgrounds.

• The ability to handle confidential information responsibly and maintain accurate records.

• Strong problem-solving skills, sound judgment, and the ability to follow assignments through completion.

• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.

Preferred Qualifications:

• An associate degree or other relevant postsecondary education.

• Experience in a nonprofit, workforce development, community-based, or mission-driven organization.

• Experience coordinating meetings, events, shared workspaces, or facility-related logistics.

• Familiarity with CRM systems, data management, dashboards, or reporting tools such as Power BI.

• Experience supporting grants, audits, accreditation, compliance, or quality-assurance activities.

Physical Requirements:

This role involves working at a front desk and throughout the facility. You must be able to sit, stand, walk, bend, reach, and move materials as needed. The position also requires using standard office equipment and assisting with meeting and event setups, including regularly lifting and carrying up to 20 pounds and occasionally up to 25 pounds.

Why Join Goodwill Southeast Georgia?

At Goodwill Southeast Georgia, our work goes beyond the workplace. We help individuals overcome barriers, develop skills, access resources, and pursue meaningful opportunities. Behind every successful program is a team of dedicated people who help make those opportunities possible.

As a Mission Support Specialist, you’ll play an important role in creating a welcoming environment, supporting our community partners, and keeping the operations behind our mission moving forward.

If you’re organized, enjoy helping people, and want your work to make a difference, we’d love to hear from you!

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at View phone number on us.fitly.work for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.