Customer Service Representative

Customer Service Representative

Mac Haik's Southway Ford is looking for a detail-oriented, customer-focused, and energetic professional to join our team as a Customer Service Representative. This role is the heartbeat of our service department—perfect for someone who thrives in a fast-paced environment and takes pride in delivering world-class customer experiences.

As a Customer Service Representative, you'll be the first point of contact for our customers, setting the tone for exceptional service from the moment they walk in or call. Your responsibilities will include warmly greeting customers, actively listening to their concerns, scheduling service appointments, accurately entering repair orders and data, answering incoming calls, and supporting the service team with day-to-day operations. Above all, you'll play a key role in ensuring every customer feels valued, heard, and confident in their experience with Southway Ford.

If you're organized, friendly, tech-savvy, and passionate about customer service—and you want to be part of a winning team at a respected dealership—we'd love to meet you.

Customer Service Representative Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Customer Service Representative Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Aid Service Advisors
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Customer Service Representative Requirements:

• No Experience Necessary
• Proven record of achieving exceptional customer satisfaction
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Finalize Repair Orders and Account payments properly and accordingly
• Computer skills and willingness to learn new programs
• Ability to learn new technology
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.