Hotel Front Desk Agent

Benefits:

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

At Kingsail Resort, we pride ourselves on being a warm, welcoming place for our guests to stay while they explore the beautiful Florida Keys. Our Front Desk Agents are the face of our company, setting the tone for outstanding customer service by greeting our guests in a friendly manner, ensuring a prompt and courteous check in and check out process, and coordinating guest services as needed. The right candidate will possess excellent communication and organizational skills and the ability to handle problems that arise with poise and a positive attitude.

Responsibilities

Greet and welcome all guests

Take and confirm guest reservations

Answer phone calls in a professional and courteous manner, promptly relaying messages as required

Monitor, organize and forward emails as needed

Coordinate with housekeeping and maintenance to accommodate guest service requests

Communicate room offerings and on-site amenities to current and potential guests

Keep ice, snacks, drinks and merchandise stocked and ready for guest purchase

Provide knowledgeable suggestions of local restaurants and attractions

Accurately post room charges and taxes to guest folios

Verify account postings and balances

Enhance guest experience by evaluating guest feedback, following up with guests

Summarize operations and prepare reports for management as required

Perform other duties as assigned

Qualifications

High School Diploma or equivalent

Excellent verbal and written communication skills

Exceptional customer service skills

Good understanding of office administration and basic bookkeeping practices

Excellent organizational and multi-tasking abilities

Strong knowledge of Microsoft Office programs

Prior experience using hotel reservation software (i.e. Cloudbeds, Infor, etc.) preferred

Ability to work at least 25 hours per week - weekends and holidays required

Bilingual Spanish/English preferred

Compensation & Benefits

$18 to $19 per hour, based on experience

Paid Time Off

Health, dental and vision insurance

Company-paid life insurance