LEAD MITIGATION TECHNICIAN

Lead Mitigation Technician

At Serclean, we specialize in water mitigation services, providing expert solutions to help our clients recover swiftly from unexpected water-related incidents. As an industry leader, we pride ourselves on our rapid response, cutting-edge techniques, and dedication to delivering exceptional results. We are seeking passionate and skilled individuals to join our expert water mitigation team. If you're eager to make a difference and thrive in a fast-paced, rewarding environment, discover the opportunities available with Serclean and help us set the standard for excellence in water mitigation services.

The Lead Mitigation Technician is a key leadership role within Serclean's water mitigation team. This position is responsible for managing jobsite activity, overseeing technicians, and ensuring all water damage mitigation projects are completed safely, efficiently, and in accordance with IICRC and company standards. The role includes identifying additional service opportunities during projects and working closely with the sales team to ensure scope accuracy and customer satisfaction. The Lead Technician must model professionalism, follow all Standard Operating Procedures, and consistently deliver exceptional service.

Key Responsibilities

• Water Mitigation Execution: Perform all aspects of water mitigation, including controlled demolition, equipment setup, moisture mapping, and jobsite cleanup.
• Sales Communication: Identify and communicate additional scope needs to the mitigation manager and customers as needed.
• Job Site Management: Lead on-site operations to ensure safety, organization, and proper workflow.
• Compliance & Documentation: Use moisture meters and monitoring tools to track drying progress and complete documentation daily.
• SOP & Safety Compliance: Enforce company safety policies and Standard Operating Procedures are followed.
• Vehicle Operation: Operate and maintain a company vehicle responsibly.
• Customer Service: Act as the on-site point of contact for clients.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of water mitigation experience required.
• IICRC certification in Water Damage Restoration (WRT) strongly preferred.
• Demonstrated ability to lead a team on active job sites.
• Effective communication and documentation skills.
• Valid Georgia driver's license with a clean record.
• Flexible schedule availability including weekends/on-call.
• Ability to lift 50+ pounds and perform physical labor in varied environments.

Physical Requirements

• Regular lifting of 50+ pounds.
• Work in crawlspaces, attics, and tight spaces.
• Use of PPE and exposure to water-damaged environments.

Benefits

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Commission opportunities
• Company vehicle and fuel card
• Company Cell phone
• Paid time off and holidays
• Life insurance
• Certification and training support

Employment with Serclean is at-will and may be ended at any time by either the employee or employer, with or without cause or notice. This job description outlines general responsibilities and qualifications and may not include all duties.

Serclean is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and applicants and to providing a work environment free of discrimination and harassment. All employment decisions at Serclean are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other status protected by federal, state, or local law.

Serclean also considers qualified applicants regardless of past military service and encourages veterans to apply.