Bilingual Immigration Consultation Specialist

Change Lives. Build Relationships. Earn Big.
At Solano Law Firm, were not just helping clients file paperwork—were helping families create a better future.

As a Consultation Specialist, youll be one of the most important people in a clients journey. Youll meet with prospective clients, learn their stories, help them understand their options, and guide them toward taking the next step in their immigration case.

This role is perfect for someone who loves connecting with people, thrives in a fast-paced environment, and enjoys the challenge of turning conversations into meaningful outcomes. Every day is different, every client has a unique story, and every successful consultation has the potential to change a familys future.

Bilingual Requirement: Fluency in both English and Spanish is required. The majority of clients are Spanish-speaking immigrants and their families. Consultation Specialists must be able to confidently conduct consultations, build relationships, explain processes, answer questions, and communicate professionally in both English and Spanish without the assistance of a translator.

If youre not fully fluent in both languages, this position will not be the right fit.

What Youll Do
Conduct immigration consultations with prospective clients
Build trust and rapport with individuals and families seeking legal help
Ask thoughtful questions to uncover needs and identify opportunities for legal review
Educate clients on the firms process and potential pathways under attorney supervision
Handle questions and objections with confidence and professionalism
Follow up with prospective clients and guide them through the decision-making process
Deliver a high-touch, white-glove client experience from start to finish
Partner closely with attorneys and legal staff to ensure clients receive the support they need

What Makes Someone Successful Here?
This is not a call center role.
Our best Consultation Specialists combine:
Empathy with confidence
Structure with warmth
Sales ability with integrity
Curiosity with strong listening skills
The ability to connect with people from diverse backgrounds and cultures
A genuine desire to help families navigate important life decisions

Important Note: You will not provide legal advice or represent yourself as an attorney. Your role is to gather information, educate clients about the firms process, identify opportunities for attorney review, and help qualified prospects move forward with representation.

Schedule & Work Expectations
Full-time, in-office position in Birmingham, Alabama
Monday–Friday | 9:00 AM–6:00 PM Eastern Time

Although based in Birmingham, Solano Law Firm operates company-wide on Eastern Time, and all team members follow the same schedule.

This is a highly community-focused position. Clients frequently visit the office in person, and youll become a familiar face within Birminghams immigrant community.

Remote and hybrid work are not available for this role.

Compensation
Base Salary: $45,000–$50,000
Performance-Based Bonus Structure tied to revenue collected and client deposits
On-Target Earnings (OTE): $70,000–$100,000+ annually
Top performers regularly earn over $90,000 per year.

Why Solano Law Firm?
At Solano Law Firm, youll join a mission-driven team that genuinely cares about helping immigrant families build a better future. Youll have the opportunity to make a meaningful impact, develop valuable sales and client-relations skills, and grow your career while being rewarded for your performance.

Youll work directly with individuals and families who are looking for guidance, hope, and a path forward—and youll play a critical role in helping them take that next step.

If youre motivated, people-focused, bilingual in English and Spanish, and excited by the opportunity to change lives while building a successful career, wed love to meet you.
Compensation: $70,000 - $100,000 yearly
Responsibilities: Conduct Immigration Consultations
Lead scheduled consultations via Zoom, phone, and in-person from the Birmingham office
Use Solanos structured consultation process from opening through close
Create a welcoming, professional, high-trust client experience
Maintain control of consultation flow

Discovery & Case Exploration
Conduct thorough fact-finding on immigration history, family relationships, client goals, timeline, and urgency
Identify opportunities for attorney review
Document findings clearly and accurately

Education & Solution Presentation
Clearly explain potential pathways being explored, firm process, timelines, pricing, and next steps
Present recommendations confidently and ethically — without creating unrealistic expectations
Help clients understand the value of legal representation

Sales & Conversion
Build confidence and urgency ethically
Conduct trial closes throughout the consultation
Address objections professionally
Execute structured follow-up for undecided consultations
Take ownership of consultation outcomes

Documentation & CRM Management
Maintain complete and accurate consultation notes
Update CRM immediately after every consultation
Track outcomes, next steps, and follow-up activities

Team Collaboration
Participate in daily huddles, coaching sessions, call reviews, and team trainings
Share client insights and trends with leadership
Contribute to continuous improvement

Performance Expectations (KPIs)
This is a high-accountability, performance-driven role.
Sales Performance
60% overall consultation-to-hire conversion rate
30% same-day (on-the-spot) conversion rate
Strong follow-up conversion on undecided consultations

Client Experience
Consultation quality audit scores
Adherence to the consultation structure
Client trust and satisfaction

Operational
CRM compliance and documentation accuracy
Same-day follow-up completion
Attendance and schedule reliability

30/60/90 Day Success Plan
First 30 days: Learn, Observe, Build Foundation. Complete onboarding, learn the consultation structure, shadow consultations, begin conducting supervised consultations, and build confidence in both languages.
First 60 days: Execute, Improve, Build Consistency. Independently manage your consultation schedule, strengthen objection handling, and execute follow-up consistently. Target: 20–25% same-day conversion, 45–50% overall conversion.
First 90 days: Perform, Own Results, Become a Top Contributor, Operate fully autonomously. Meet or exceed 30% same-day and 60% overall conversion. Become known for accountability, ownership, and client trust.
Qualifications: Required
Native or professional-level fluency in Spanish and English
Minimum 2 years of experience in consultative sales, sales, legal intake, customer success, or other high-touch client-facing roles. Experience may be from any industry; immigration law experience is preferred, but not required
Proven history of meeting performance and conversion goals
Exceptional communication and objection-handling skills
Strong organization and follow-through
Comfortable discussing financial commitments and guiding client decisions
Willing to work Monday–Friday, 9 AM–6 PM ET, in-office in Birmingham

Preferred
Immigration law or immigration consultation experience (preferred, not required)
Experience with HubSpot, CTM, Zoom, or similar CRM systems
Consultative sales experience
Experience navigating emotionally sensitive conversations

Ideal Candidate Profile
You are someone who:
Builds trust quickly and is naturally personable
Knows how to lead conversations and read a room
Balances empathy with accountability
Performs well under pressure and ownership
Loves helping people while driving measurable results
Takes ownership instead of making excuses
Wants a role where performance directly impacts earnings and outcomes

Legal & Compliance Note: Consultation Specialists do not provide legal advice or represent themselves as attorneys. All consultations are conducted under attorney supervision in accordance with the ABA Model Rules of Professional Conduct and Alabama State Bar rules.
About Company
About Solano Law Firm
At Solano Law Firm, our mission is simple:
Helping immigrants build better futures.
We believe every client deserves compassion, professionalism, and exceptional service.
We also believe our employees deserve the opportunity to build meaningful careers where they are valued, challenged, and supported.
If you’re ready to join a team that is making a difference every day while investing in your professional growth, we’d love to hear from you.
Apply today and become the heart of our office.

WHLAW2

Compensation details: 70000-100000 Yearly Salary
PIc4aefbdf09ea-30492-40895854