IT Service Desk Technician

Job Description Insight Global is hiring an IT Service Desk Technician to join their team in San Diego. This role is a hands‑on, technical problem solver working alongside a tight‑knit IT support team in a customer‑facing role. The technician serves as the central point of contact for users throughout the organization, providing technical assistance with hardware or software. This position is 90% telephone and remote‑tool support, with occasional walk‑up support at the assigned facility. The role includes white‑glove customer service, from setting up and maintaining A/V systems in conference rooms to directly supporting C‑suite executives. Professionalism and attention to detail are essential. Although the desk handles call volume, the in‑person nature keeps tasks dynamic and less call‑heavy. This role suits individuals who enjoy variety, wish to grow their skills, and are eager to be the go‑to IT presence. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal‑opportunity/affirmative‑action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements 3+ years total experience in an IT/Desktop support related role Troubleshooting experience with hardware support, applications, disk encryption, network connectivity, printers, VPN, and A/V systems Experience with IT security best practices Proven intermediate user‑level hardware and software troubleshooting skills, including MS‑DOS, Microsoft Windows 10 & 11, Microsoft Office 365, Chrome, Microsoft Edge, and anti‑virus applications Proficiency with Dell, HP, and/or Mac computers, Cisco, Webex, Jira, ServiceNow, SharePoint, and IBM/AS400 systems Excellent customer service skills and solid written/verbal communication skills CompTIA or other applicable IT certifications Experience with IBM/AS400 #J-18808-Ljbffr