Account Manager

Job Description

Job Description

We are looking for an Account Manager to support a portfolio of business clients in a hybrid work environment. This is a Long-term Contract position with the potential to convert to a permanent role, focused on strengthening client relationships, coordinating service execution, and helping customers meet environmental and compliance-related obligations. The ideal candidate brings a strong background in account management, confidence working with data and reporting, and the ability to communicate clearly across client and internal teams.

Responsibilities:

• Oversee a broad group of client accounts, ensuring services are delivered accurately, contracts are administered properly, and billing activities remain on track.

• Partner with cross-functional teams including sales, operations, compliance, and business development to align deliverables with client expectations and organizational objectives.

• Develop a working understanding of each client’s industry, regulatory responsibilities, and sustainability-related requirements in order to provide informed account support.

• Coordinate the collection, validation, and reporting of client information to support compliance submissions, financial processing, and audit readiness.

• Examine client data workflows and reporting practices to identify gaps, improve accuracy, and support reliable documentation.

• Maintain consistent communication with customers to address questions, resolve concerns, and build long-term business relationships based on trust and responsiveness.

• Guide clients through program requirements by offering training, practical support, and clear explanations of compliance expectations.

• Respond promptly to service issues and incoming requests, escalating time-sensitive matters when needed to protect client satisfaction and retention.

• Recommend process improvements and identify opportunities to broaden service support in ways that add value for clients.

• Bachelor’s degree in Business, Marketing, Sustainability, or a related discipline.

• 3+ years of experience in account management.

• Background in sustainability, environmental compliance, waste management, or a related sector is preferred.

• Experience handling operational or client data, including reporting, tracking, or audit support.

• Strong working knowledge of Microsoft Office applications, especially Excel, PowerPoint, and SharePoint.

• Effective written and verbal communication skills, including the ability to prepare client-facing presentations.

• Proven ability to manage relationships in a service-based or consulting-oriented business environment.+