Member Services Representative

Job Title: Member Service Representative (Credit Union)
Company: AMMON Staffing
Location: Geismar, LA
Pay: $15.00 - $18.00 per hour (DOE)

Job Overview

AMMON Staffing is recruiting a Member Service Representative (MSR) for a well-established credit union in the Geismar area. This role supports members with daily transactions, account service, and general branch operations in a professional financial environment. The ideal candidate is personable, detail-oriented, dependable, and comfortable handling cash and confidential information.

Job Details

Job ID: 27534
Pay Frequency: Hourly
Job Type: Temp-to-Hire (W-2 through AMMON Staffing)
Work Setting: On-Site (Not Remote)
Department/Industry: Banking / Financial Services
Schedule: Monday-Friday
Shift: Business hours 7:00 AM - 4:30 PM (rotating start/end times within business hours)
Overtime: Yes
Benefits: Weekly Pay; Health Benefits Available
Screening Requirements: Drug Screen; Background Check; Credit Check (with authorization, consistent with applicable law)
Experience Required: 1+ year (unless otherwise stated)
Start: Immediate Opening (Start ASAP)
Physical Requirements: Office/branch environment; continuous customer interaction; standing/sitting as needed; ability to handle cash and perform routine teller tasks

Key Responsibilities

Member Service & Transactions

• Assist members with routine transactions including deposits, withdrawals, transfers, loan payments, and check cashing
• Provide prompt, professional member support in person and by phone
• Identify member needs and promote appropriate products/services; make referrals when needed
• Resolve routine issues or escalate complex concerns to a supervisor

Account Maintenance & Documentation

• Open and maintain member accounts with accurate documentation
• Update account records (contact information, account maintenance requests, documentation scanning/imaging)
• Protect member privacy and handle sensitive information appropriately

Cash Handling & Balancing

• Balance and maintain an assigned cash drawer daily; follow cash-handling procedures and internal controls
• Follow verification steps, security requirements, and counterfeit detection procedures

Compliance & Operational Controls

• Follow all credit union policies and operational procedures
• Maintain awareness of fraud prevention and reporting procedures; escalate suspicious activity promptly

Administrative Support

• Perform general administrative tasks such as data entry, filing, scanning, and other branch support tasks as assigned

Requirements

• High school diploma or equivalent
• Cash handling experience
• Previous banking or credit union experience
• Strong attention to detail and accuracy
• Professional communication and customer service skills
• Ability to pass required pre-employment screening including credit check (with appropriate authorization), drug screen, background check

Preferred Qualifications

• Teller/MSR experience with daily cash balancing
• Experience with a credit union/bank core system
• Product knowledge (accounts, loans, digital banking)

Why Apply

• $15-$18/hr with a stable weekday schedule
• Reputable credit union and professional environment
• Opportunity to build a long-term career in financial services