PATIENT APT SERVICE SPECIALIST (13831)

Patient Apt Service SpecialistCullman Regional Medical Center - Cullman, AL 35056Position Type Full Time Job Shift Day Category Health CareCall Center AgentJob Summary:Independently create and schedule appointments within the electronic medical record.Gather patient-specific demographic and provider information; properly advise patients regarding the need for copayments, referral authorizations, and/or pre-service deposits.Respond to and interact with a variety of individuals including patients, customers, referring physicians, Allied Health staff and family members.Provide exceptional service; navigate multiple systems simultaneously and are available to talk with patients and healthcare professionals.Work with several complex scheduling workflows, managing telephone calls, online requests, and/or fax requests.Demonstrate and encourage team behavior and exceptional patient/guest experiences.Uphold and promote patient safety and quality.QualificationsEducation: High school diploma or equivalent required. Associate's degree preferred.Experience: Two years of customer service experience in call center, physician's office, or retail/service industry.Additional Skills/Abilities: Excellent customer service skills required. Strong typing/computer skills required. Basic understanding of insurance terminology required.