Floating Front Desk Patient Advocate

Onsite Options

• Domestic

Who We Are We are a fast-growing network of therapy clinics, and we need motivated people who can check the following boxes to join our work family:

__ Likes Going to a Different Office Every Day

__ You Could Be Voted “Most Likely to Brighten Someone's Day”

About the Job Compleat Rehab and Sports Medicine is looking for a Floating Front Desk Patient Advocate who would like to join our Adult Rehab family. The Floating Front Desk Patient Advocate (FDPA) will act as the “face” of the Compleat Rehab clinic, providing excellent customer service while also covering all PTOs, extended leave, callouts, etc.

The Floating FDPA is a guaranteed 40-hour position and would be working in the Charlotte Metro Areas.

Basic Accountability Statement:

To ensure Compleat patients receive the highest customer service and manage all front desk responsibilities efficiently.

Duties and Responsibilities:

Traveling between all locations to assist with FDPA duties as needed

Oversight and maintaining an efficient schedule that supports both the patients and therapists in alignment with the Daily Scheduling Parameters

Tracking referrals and referral sources while developing/maintaining relationships with the referral coordinators

Drive compliance for current and new patients to insure a 90% weekly compliance

Ability to discuss insurance benefits with patients and formulate a plan for payment of services rendered

Working with central scheduler, benefits, and authorization department to ensure compliance with established metrics

Administrative duties and entry of data into EMR system

Ensuring all information is entered for claims to release for billing

Maintain a First Pass Payment Rate of 90% or greater

Collection of patient balances and holding of services determinations

Ensuring correct patient demographic information and monthly updates to ensure correct information is entered

Posting of checks mailed in by patients to account

Ensure compliance and Medicare guidelines are followed

Supply ordering for office and clinical needs

Responsible for Corrections Queue issues for assigned clinic and correcting these issues within a 24-hour timeframe

Execute daily activities that drive meeting performance metrics established for assigned clinic

Weekly bank deposit (reconciliation and making the deposit)

Requirements

Pass a Background Check

Associate degree proffered

Ability to multi-task

Outstanding customer service skills

2 years front desk/receptionist experience would be nice.

Benefits (Full-Time Employees)

Medical

Dental

Vision

401k w/ company match

Paid vacation/holidays

Mileage Reimbursement

Physical Demands Typical office stuff. Sitting. standing, walking. Using standard office equipment, looking at computer or mobile device screens. Nothing out of the ordinary.

Disclaimer This reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Nothing in this restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Compleat Rehab is an Equal Employment Opportunity Employer that values and encourages diversity.