Solution Delivery Manager (SDM)

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US . We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India . Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Solution Delivery Managers (SDM)
Remote
6 Months

Pay rate: $65 - $70/hr on W2

Responsibilities:

• Relationship Management: Cultivate business relationships with customers (from C-Suite to IT development leaders), as well as internal cross-services leaders within WWT.
• Service Delivery Excellence: Ensure the effectiveness of delivery team(s) ability to build software solutions on time, within budget, and with high quality. Provide technical and business support, and be the escalation point for ANY issue related to our teams, our engagements and our customer.
• Financial Oversight: Own the creation and maintenance of an engagement's financial performance; including providing the necessary transparency to WWT and customer stakeholders, as well as Senior Leadership escalation when needed. Additionally, create the necessary change orders, invoices, etc.
• Business Partnership & Consulting: Function as a trusted advisor regarding relevant markets, business strategies, and operating environments to customers.
• Technology Advising & Consulting: Translate business and end-user needs into enterprise/IT product solutions and product strategy.
• Agile Engineering Leadership: Deploy agile engineering best practices as appropriate through the software development lifecycle to ensure the team is focused on delivering the highest value scope, while maintaining a healthy work environment.
• Risk Mitigation: Identify and quantify risk factors to facilitate the development and implementation of software solutions, as well as identify and implement the necessary mitigation strategies to remedy risks.
• Negotiation & Influence: Engage in discussions to reach an agreement and create outcomes affection the actions, behaviors, and opinions of customers and delivery teams.
• Business Growth: Grow the WWT Application Services business through continued displays of adding value to the customer. Ascertain additional staffing needs or business opportunities and gain an understanding of the customer environment, upcoming projects, and client initiatives that WWT might be able to assist with. Regularly relay this to Services Sales and Account Teams.
• Communication: Manage the regular meetings and communications to ensure alignment and clarity amongst: cross-functional WWT teams, Account Managers, Services Sales, Performance Management, the larger App Services teams, Project Analysts, ATC, Architecture teams, etc. Qualifications:
• 8+ years of progressive Solution Delivery Management experience or in a related field
• Bachelor's Degree or equivalent experience
• Deep knowledge of Agile and primary frameworks of Scrum, Kanban, XP, and SAFe.
• Deep knowledge of the agile software development and delivery life cycle including product ownership, workflow management, lean, and overall systems thinking.
• Servant Leadership:?Motivated by other's success without seeking credit.? Influences decisions through supportive leadership as opposed to management.
• Pragmatism:?Addresses problems or difficult situations by focusing on practical approaches.? Operates successfully in the 'grey' area, demonstrating ownership and providing direction even if it leads to a less than ideal outcome.
• Growth Mindset: Open to trying new things that you disagree with.? Has the courage to give constructive feedback and embraces the approach of strong opinions weakly held.
• Optimistic: Demonstrates a positive mental attitude. Operates from a place of having confidence in success rather than a fear of failure.
• Strategic Mindset: Understands the whole system, optimizes for effectiveness over efficiency and helps others to see the big picture.
• Trust/Integrity: Builds trust through honesty, reliability, and authenticity. Extends trust to others as a default. Adapts to change and is honest about mistakes. Takes a tough, principled approach even if it's unpopular.
• Resiliency: Seeks to discover new ways of problem solving despite obstacles and setbacks through passion and perseverance.

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.