Senior Product Manager, Payments

Job Description

Job Description

At FuturHealth, we're on a mission to create a product where every individual feels inspired and empowered to confidently take charge of their wellbeing. We believe in and are dedicated to offering personalized and holistic approaches to combat health concerns.

Operating at the intersection of health and technology, we provide a comprehensive range of services, including telemedicine, personalized nutrition plans, medication delivery, and insurance solutions. We believe that wellbeing is deeply personal, and the path to becoming the best version of yourself is paved with progress, not perfection. Our central focus is on utilizing scientifically-proven prescriptions and telehealth initiatives to tackle obesity head-on.

ABOUT THE ROLE

FuturHealth is looking for a Senior Product Manager to own our payments and checkout experience end-to-end. You'll drive the product roadmap for how patients pay — from initial checkout through subscription rebills — while also owning the operational health of our billing infrastructure. This is a high-autonomy role on a lean team: you'll set strategy, ship features, manage vendor relationships, and keep the numbers clean. You'll report to the Head of Product and work daily with engineering, data, growth, and CX.

This role exists because payments is a growth lever, not a back-office function. Auth rates, rebill success, and checkout conversion are your direct metrics — and they ladder into the numbers leadership watches most closely.

WHAT YOU'LL OWN

Product Strategy & Roadmap

• Own the payments product roadmap — prioritize, scope, and ship improvements to checkout, subscription billing, upsell/downsell flows, and payment method expansion.
• Define and track success metrics (checkout conversion, rebill auth rate, chargeback ratio, AOV) and use them to drive prioritization.
• Design and run A/B experiments on checkout and billing flows; interpret results and make ship/kill decisions.
• Write specs, coordinate cross-functional execution with engineering and design, and manage releases through QA and launch.
• Evaluate and recommend new payment methods, processors, and billing models based on business impact and implementation cost.

Vendor & Processor Management

• Own the relationship with our payment orchestration platform (Gr4vy) and downstream processors — not just escalations, but product-level partnership on features, routing optimization, and MID strategy.
• Manage processor onboarding, MID warmup, and volume migration across acquiring banks.
• Coordinate with BNPL and alternative payment partners on integration, performance, and commercial terms.

Operational Excellence

• Monitor transaction success rates, rebill health, and chargeback ratios; proactively surface trends and drive fixes before they hit thresholds.
• Own chargeback and dispute management: investigate root causes, coordinate responses, and implement preventative measures.
• Resolve complex billing escalations from CX, working cross-functionally with engineering, finance, and compliance.
• Maintain and improve operational runbooks, billing policies, and escalation procedures.

Analytics & Reporting

• Build and maintain dashboards and reports (Looker, BigQuery) to communicate payments health and feature impact to stakeholders.
• Partner with the data team on attribution, funnel analysis, and revenue reporting tied to payments changes.
• Deliver a weekly payments update to the broader team synthesizing metrics, shipping activity, and upcoming priorities.

MINIMUM QUALIFICATIONS

• 5+ years in product management within payments, billing, or checkout — not adjacent, in the domain.
• Track record of integrating AI-powered tools — coding assistants, agentic workflows, LLM-driven analysis — into day-to-day product work to move faster and raise the quality of output.
• Experience at a subscription-based DTC company, startup with founder interactions, especially in health, wellness, or telehealth.
• Direct experience working with payment processors, acquirers, or orchestration platforms — you understand auth flows, settlement, and why transactions fail.
• Proven ability to ship product improvements that moved conversion or revenue metrics, with data to back it up.
• Familiarity with payment orchestration platforms (Gr4vy, Spreedly, or similar) and multi-processor routing strategies.
• Comfortable owning operational responsibilities (chargebacks, vendor SLAs, processor performance) alongside product work — you don't see ops as beneath you.
• Strong analytical skills —build a dashboard, and proactively interrogate data
• Clear, concise communicator who can write a spec, run a standup, and present to leadership without mode-switching.

PREFERRED QUALIFICATIONS

• Experience with experimentation platforms (PostHog, Optimizely, or similar) for checkout/billing A/B testing.
• Background working in a lean product-engineering org where PMs carry operational load.
• Exposure to fraud prevention, risk operations, or compliance in a regulated commerce environment.
• Familiarity with Braze or similar platforms for transactional and lifecycle communications tied to billing events.

Additional Company Info

Founded by a team with a proven track record of delivering exceptional experiences to over 25 million consumers, they began by revolutionizing personalized nutrition through an intuitive mobile app that adapts meal plans to individual metabolisms and preferences. With seamless integrations with food services and a thriving community of like-minded individuals, the formation of FuturHealth began to further empower people on their health journey.

Securing Series Seed Funding in December 2023, FuturHealth is backed by Corazon Capital, Oversubscribed Ventures, and InterAlpen Partners. We achieved remarkable 40X growth in 2024 and are proud to be maintaining this impressive momentum. We are currently seeking visionary people to join us in our journey to revolutionize healthcare and empower individuals to lead healthier lives. If you are passionate about making a meaningful impact and driving innovation in the health and wellness and technology space, we invite you to explore opportunities and be a part of the future of healthcare.

What we can offer:

• Flexibility and Balance :
• Fully remote work policy, Unlimited Paid Time Off (PTO), 13 Company Holidays plus Floating Holiday flexibility for added personal convenience! Paid Parental Leave (US Only)
• Comprehensive Total Rewards (US Only) : Health, Dental, Vision Insurance, and Retirement (401k).
• Wellness Support (US Only) : Employee Assistance Program (EAP), Health Savings Account (HSA), and Flexible Spending Account (FSA).
• Exclusive Perks (US Only) :
• Partnerships: SmartSpend discounts, SoFi financial tools, One Medical care, and Rightway healthcare navigation.
• Pet Insurance : Affordable plans for your furry friends.
• Commuter Benefits (State Specific) : Simplify daily travel.
• Tools to Thrive :
• New hire swag and company equipment (laptop, software) for a seamless start.
• Authentic startup exposure with opportunities to make a tangible impact.
• A culture built on autonomy, accountability, and results-driven success.

Note: Benefits and compensation listed may vary based on the country of your employment and the nature of your employment with Futurhealth.