Floating MSR (North/East Region)

Job Description

Job Description

ABOUT US

Kemba Credit Union is a not-for-profit organization based out of West Chester, OH. Voted top places to work in Cincinnati since 2019 & recognized as a top workplace in the United States by USA Today in 2022, 2024 & in 2025! We believe that hiring the best people is at the very core of our success. At Kemba Credit Union, every single team member makes a difference, and together we make an impacting the lives of our members.

Joining our team has its perks:

• Generous PTO Including Birthday PTO,
• Company Paid Group Life Insurance, 
• 401k Plan with Match of up to 5%,
• Short and Long-Term Disability, 
• Ample Growth Opportunities,
• Affordable Insurance Plans, 
• Employee Loan Discounts, 
• Wellness Program,
• 11 Paid Holidays,
• Profit Sharing,
• And More!

POSITION PURPOSE
Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with bookkeeping and checking account problems. Responsible for closing loans via DocuSign. Answers members’ questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions and assists other Member Service Representatives with duties as required. Serves members promptly and professionally. 

TRAVEL REQUIREMENT
This position will be responsible for traveling to all branches in the North/East Region which includes Amelia, South Lebanon, Springdale, and West Chester. 
The Floating MSR will receive an additional $1.50/hr. differential on top of base pay, as well as mileage reimbursement. 

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Receives share deposits and loan payments in person or by mail.
• Processes cash advances, cashiers' checks, money orders, bank-to-bank wires, and Western Union wires.
• Responsible for understanding IRAs and HSAs and helping members open or service existing IRAs or HSAs. 
• Assists members with loan closing documents.
• Receives and processes new member accounts, changes to existing accounts, and closing member accounts.
• Assists members with opening and closing safe deposit boxes.
• Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
• Actively cross sells Credit Union products and services and follows up with members.

QUALIFICATIONS

Education/Certification:
High school graduate or equivalent.

Required Knowledge:
Knowledge of Teller operations and procedures.
Basic understanding of Credit Union operations.

Experience Required:
One month to twelve months of banking experience. 
Previous Credit Union experience desired. 

Skills/Abilities:
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
Good typing skills.