General Manager

Job Description

Job Description

Pathfinder Hospitality

Hospitality is in our DNA. We live, breathe, and even dream Platinum Service. Heck, even the pineapples we wear on our lapels have gone platinum! What is Platinum Service? It is the promise to do unto others better than they could have ever imagined. Intrigued? Continue reading about the next great rockstar we are looking to add to our Posse of Platinum Service Pioneers.

General Manager

You've heard the names before The Big Cheese, El Capitan, or even Head Honcho. Whichever moniker suits your fancy the job is the same. To be the Heart of the Hotel. Provide guidance, coaching, development, and support across all disciplines are the key initiatives that keep our teams afloat. Think you can walk the walk? Then here are the quick hits of our ideal candidate:

• Provide strong leadership to the hotel associates, through training and implementing continuous improvement for our Most Satisfied Owners
• Be the on-property leader who demonstrates support by communicating Pathfinder's core values and culture, while promoting various initiatives programs and motivates hotel contribution for meeting overall goals
• Stay up to date and in-touch with local community involvement and maintaining keen relationships with local officials, businesses, and customers.
• Participate in the hiring of additional hotel associates and overseeing each departmental performance evaluations.

We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates:

• PTO, Vacation, and Birthday Pay
• Health Insurance
• IRA Match Program
• Flexible Scheduling
• Discounted hotel stays for brands within our portfolio

Here are some of the ways we empower our associates through specialized trainings and growth opportunities known as Specialty Areas.

Platinum Service Hero – Not all heroes wear capes, in fact ours wear Platinum Pineapples! Superpowers include monthly event planning for guests, tracking of the who's who in-house (VIP Guests) and helping to create smiles for all.

Brand Baddie – Part-time paparazzi, part-time copywriter, full-time social media guru. From posting on IG to associate shout outs on our Beekeeper app this baddie knows how to capture all the right moments.

Culture Captain – We hope you don't get seasick while you traverse the waters of birthdays, anniversaries, and leading the way for all new hires in our crew. Set Sail Mateys!

Master of Sales – Do you enjoy making it rain dolla, dolla bills? Then a life in sales is what you want. Our in-house sales aficionados cook & book group reservations, meeting room bookings, and feed our Area Sales Team leads.

Smooth Operator – You know your way around a calculator and seeing an abacus makes you blush. Our Smooth Operators have moves that extend past the dance floor and into our accounting department coding invoices and balancing books.

Revenue Architects – Forget a good book! You relish the opportunity to delve into the next great puzzle. Lucky for you these analyzers get to dig into the numbers of Revenue Management and find the "Why" behind the binary.

 

Now that you see what makes us unique here is the not so fine print of our non-negotiables and core values.

Integrity - We honor our promises and fulfill our commitments.

Transparency - We openly share successes and failures. We are accountable in all our business practices.

Engagement - We are ambassadors in all aspects of our industry through advocacy.

Innovation - We use creativity to turn the Ordinary into Extraordinary

Collaboration - Everyone's thoughts and opinions are important.

Passion - We thrive because of our heartfelt commitment to unrivaled hospitality.

Empowerment - We learn both from our successes and from our failures and strive to evolve as we grow.

 

What Success Looks Like

• The property keeps performing at the operational and guest experience level that earned its Torchbearer Award.
• The renovation moves through its remaining phases without a drop in guest satisfaction or service standards.
• RevPAR Index grows, driven by a team that treats sales as everyone's job.
  A steady, year-round pipeline of candidates keeps key positions filled.
• Team members feel coached, supported, and developed, and employee satisfaction stays high.
• The property is known and respected in its local community.

 

Job Requirements

• Leadership and problem-solving: Excellent leadership skills and a proven ability to solve problems across multiple departments.
• Emotional intelligence: A high level of emotional intelligence in how you lead, coach, and respond to guests and team members.
• Guest-first passion: A genuine passion for delivering memorable experiences to external and internal guests.
• Proactive and results-oriented: Takes initiative without waiting to be told and measures success by outcomes.
• Growth mindset: A strong desire to learn and grow as a hospitality professional.
• Bilingual (preferred, not required): Fluency in both Spanish and English is a plus.