Route Driver

Route Driver

The Route Driver builds business partnerships with customers and is dedicated to meeting their expectations and requirements. Obtains customer information by engaging in ongoing conversations with key decision-makers firsthand and utilizes the obtained information to improve the customer product offerings and services. Capitalizes on sales opportunities and focuses on account retention with an account ownership mentality.

Job Responsibilities:

• Meet sales expectations and promote overall route growth, service agreement renewal, and customer retention to enhance the profitability of the market center.
• Identify opportunities to solicit new business and increase business revenue through selling new items to current customers and obtaining new accounts.
• Establish and maintain effective and respectful relationships with customers and provide outstanding customer service by having an account ownership mentality.
• Focus on account retention and seek opportunities to improve the account by being the primary responder to all customer issues and opportunities.
• Ensure products are loaded and unloaded in a safe manner, proper items and quantities of merchandise are delivered on their regularly scheduled day, merchandise is stocked, products are rotated, and all equipment is maintained and cleaned.
• Operate Company vehicle safely and courteously while following the rules of the road. Verify the daily preventative maintenance of the vehicle and keep the interior of the truck clean, organized, and safely maintained. Comply with all DOT requirements.
• Install and maintain appropriate inventory levels at customer locations and ensure proper quality and working condition. RSR is responsible for a complete and accurate accounting of all monies and product daily in accordance with established guidelines. Practice attentive and active listening and communicate effectively under adverse conditions through the internal/external communication process. Communicate with the GM, RSM, CSM, and CSA's regarding customers and reports on pending problems, or on evidence of competitors in customer locations.

Qualifications:

• 1-2 years of experience in a position requiring heavy public contact.
• Must have a valid driver's license and be able to obtain DOT certification to operate DOT regulated vehicles.
• Ability to communicate at high efficiency and effectiveness with clients and operations staff.
• Ability to respond quickly to changing demands.
• Incumbent is proficient or can be trained to sell product to customers.
• Must have good interpersonal and customer service skills.
• Must possess an acceptable driving record in accordance with the CMV policy and a valid driver's license.
• Client interaction, communication, organization/time management are critical to the success of this role. The ability to work efficiently and independently is important as well.