Senior Manager, HR Operations

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products. Job Summary The Senior Manager, HR Operations provides strategic and operational leadership for the employee lifecycle and the systems, processes, and services that support it. This leader is accountable for reliable, compliant, scalable HR operations; directs continuous improvement of HR technology, employee data, and service delivery; and serves as a trusted advisor to HR leadership and cross-functional partners. Balancing strategic planning with hands‑on execution, the Senior Manager leads HR Operations staff and external service providers, strengthens the employee experience, and advances Mizuho OSI’s commitment to a diverse and inclusive workplace. Responsibilities Own the HR Operations strategy, roadmap, operating model, and annual priorities, aligning service delivery with business and HR objectives. Lead end-to-end employee lifecycle operations, including onboarding, employee changes, offboarding, HR communications, HR compliance and audits, HRIS administration, and operational support for recruiting, performance reviews, immigration, compensation, and employee relations. Drive modernization, standardization, documentation, and automation of HR processes; prioritize improvements based on employee experience, scalability, efficiency, and risk. Provide governance for HR systems, including HRIS enhancements, implementations, integrations, access controls, data quality, confidentiality, and accurate employee records. Establish HR Operations metrics, dashboards, service-level agreements, and controls; analyze workforce and service data and present recommendations and action plans to HR and Organization leadership. Lead and develop the HR Operations team, including the Manager, HR Operations and other assigned staff; set goals, coach performance, plan capacity, and ensure consistent service standards. Oversee HR service vendors and consultants, including service quality, issue resolution, workflow effectiveness, and accountability for deliverables. Partner with HR Business Partners, Talent Acquisition, Payroll, Finance, IT, Legal, and business leaders to coordinate operational programs and resolve complex cross‑functional issues. Oversee administration and employee communications for benefits programs and annual open enrollment, including events such as the Health Fair. Lead operational execution of the annual performance and compensation review (focal) process, including ensuring the HRIS Analyst reviews and configures forms for deployment, calibration setup, compensation planning, and process controls. Provide operational oversight of leave of absence administration, accommodation and interactive processes, workers’ compensation, and return‑to‑work programs; ensure appropriate escalation and documentation. Ensure HR operations policies, procedures, recordkeeping, and employee programs comply with applicable federal, state, and local requirements; partner with appropriate experts on complex matters. Support recruiting and compensation teams with requisition information, job descriptions, salary analysis, and internal equity data. Oversee and assist in managing employee immigration requests and ongoing cases, coordinating with employees, hiring managers, external immigration counsel, and internal stakeholders to support timely documentation, case tracking, and follow‑up Build accessible, responsive channels for employee questions and feedback, and use insights to improve HR service delivery. Prepare accurate, timely reports and executive‑ready updates on operational performance, risks, project progress, and recommended actions. Cultivate, lead, mentor and develop HR operations team members. Develop annual team MBO goals and complete reviews in line with company guidelines. Complete team Core Competency reviews adhering to company guidelines. Qualifications & Requirements Bachelor’s degree in Human Resources, Business Administration, or a related field. At least 10 years of progressively responsible HR leadership experience, including significant HR Operations experience and demonstrated people or functional leadership. Demonstrated success leading cross‑functional HR initiatives, process improvements, HRIS projects, and change management. Broad working knowledge of HR practices and applicable employment and benefits regulations, including ERISA, COBRA, FMLA, CFRA, ADA, and HIPAA. Experience administering a comprehensive HRIS and ensuring data integrity, security, and appropriate confidentiality. Experience overseeing benefits, leaves of absence, workers’ compensation, and performance or compensation cycle operations. Experience with employment‑based immigration matters, including knowledge of applicable immigration laws, regulations, visa processes, documentation requirements, and ongoing case management in coordination with immigration counsel Strong analytical, project management, communication, presentation, and stakeholder‑management skills. Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint; ability to translate HR data into actionable recommendations. Ability to manage competing priorities, exercise sound judgment, lead through ambiguity, and maintain a high level of customer service. Desired Characteristics & Attributes Prior experience as a Senior HR Operations Manager, HR Operations Manager, or in a comparable HR leadership role. Experience with SAP SuccessFactors employee modules, including Employee Central (EC), is preferred but not required Experience supporting employee immigration and visa processes. Experience leading HR service delivery improvements, workflow automation, and HR reporting or analytics. Ability to influence across functional groups, build trusted relationships, and develop team capability. Strong attention to detail, prioritization, discretion, and a continuous‑improvement mindset. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE STATEMENT Mizuho OSI is an Equal Opportunity Employer and makes business decisions based on job related criteria only. Company policy prohibits unlawful discrimination based on race, color, religious creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, sexual identity, or any other consideration made unlawful by federal, state or local laws. Mizuho OSI conducts criminal conviction background checks and drug screening through a third‑party screening vendor which includes searches of address history, criminalconvictions,court records,education verification, employment verification and reference checks. In addition, depending on the nature of the position for which you are applying, a motor vehicle driving report, a credit report, and/or ID checks in other non‑U.S. countries are also included. Criminal conviction background checks will run after an applicant has received and accepted a conditional offer of employment. After a conditional offer is made and before any background check is performed, applicants will receive background check disclosure and consent forms under state and federal laws, such as the Fair Credit Reporting Act and the Investigative Consumer Reporting Agencies Act. Existence of a criminal record is not an automatic bar to employment. An assessment will be made about whether the conviction has a direct and adverse relationship to the job in question.No job offer will be withdrawn, and no adverse action will be taken against any employee, based on the results of a criminal conviction background check, without an individualized assessment of whether the applicant’s conviction history has direct and adverse relationship with the specific duties of the job in question. Top Reasons To Join The Mizuho OSI Team Privately held company with a tradition of market leadership and best‑in‑class innovation Fast‑paced entrepreneurial culture focused on dramatically improving patient outcomes through personal empowerment Emphasis on continuous improvement and celebration of our values of R.E.S.P.E.C.T. and the Mizuho OSI Way. Create innovative solutions designed and manufactured at our HQ in Northern California In 1978, we set out to change the way patients undergo surgery. As a Mizuho OSI customer, you can expect our commitment to the following… We commit to your satisfaction. If you are dissatisfied, we will strive to make it right. We do things the right way. We commit to hire people with competence, generosity and a caring attitude. We motivate our employees to use their individual strengths to provide creative solutions, changes, and innovations. We anticipate your needs through customer experiences, thus nurturing our relationships. The Mizuho OSI Way We commit to your satisfaction. If you are dissatisfied, we will strive to make it right. We do things the right way. We commit to hire people with competence, generosity and a caring attitude. We motivate our employees to use their individual strengths to provide creative solutions, changes, and innovations. We anticipate your needs through customer experiences, thus nurturing our relationships. Collectively, this creates an environment that enables and inspires healthcare professionals to improve the lives of patients. Dare to go further. Care to do more. BENEFITS medical dental vision life insurance 401k with matching educational assistance and more FOR OUR SERVICE MEMBERS AND VETERANS Mizuho OSI values the service Veterans and their family members have given to our country and we support the hiring of returning Service Members and military spouses. If you are a Veteran or wounded warrior and would like assistance with the employment process at Mizuho OSI, please contact HR at View phone number on click.appcast.io. FOR PERSONS WITH DISABILITIES If you are a person with a disability or a disabled Veteran and are applying for a job with Mizuho OSI, we would like to ensure your application process goes as smoothly as possible. If you need additional assistance, information or answers to your questions, feel free to contact HR at View phone number on click.appcast.io. #J-18808-Ljbffr Mizuho OSI