Dept Specialist Key Carrier-Lucky-504 East Perkins St., Ukiah, CA 95482

Dept Specialist Key Carrier

The Key Carrier Specialist is an expert in directing front-end staff and operation in the absence of the Assistant Center Store Manager. This position ensures optimal front-end customer service, performance, productivity, and compliance and is responsible for front-end and parking lot conditions. The Department Specialist - Key Carrier directs team members in the Front-End (Checkers and Service Specialists) and Center Store departments. This position is responsible for cash handling procedures and ensuring optimal customer service. The Key Carrier Specialist directs and trains Front-End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors. This position ensures all Front-end and department standards are met during assigned shift. The Key Carrier Specialist attains the store balancing function.

Key Responsibilities and Accountabilities :

Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service

Manage front-end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front-end efficiency, Three's A Crowd, etc.)

Directly lead Clerks and Clerk's Helpers with focus on accountability and achieving high level of business performance assigned area

Ensure that front-end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)

Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store

Perform front-end management functions (to include refunds/returns, loans/pick-ups, check authorization, etc.)

Monitor customer experience on front-end

Occasionally maintain total store operations in absence of store management

Perform other duties as assigned

Some of our competitive benefits offerings include generous benefits packages (Health, Dental, Vision, Life and AD&D, 401K), tuition reimbursement and scholarship opportunities, vacation and personal holidays, and in-store purchase discounts.

Hiring pay range: $17.25 - 27.20

Requirements (Knowledge, Skills and Abilities) :

Minimum age requirement: 18 years

Good communication and interpersonal abilities

Good training skills

Strong skills in supervision and coordination

Good counting and math skills

Ability to read and write to accurately complete all documentation

Knowledge of Front-end operations and check stand procedures

Knowledge of compliance and basic applicable contract/work rules

Education: High School Diploma (or G.E.D.) or additional job experience

Experience : One year of prior work experience that includes a minimum of 6 months Grocery/Retail experience

Other : Available to work a variety of required retail hours

Physical : Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.

Competencies :

Customer Focus

Quality/Quantity of Work

Personal/Interpersonal Skills

Reference: req41706

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.