Assistant Store Manager

Established in 1998, Scooter's Coffee has distinguished itself as one of the premiere specialty coffee companies in the industry. Scooter's Coffee may be one of the fastest-growing specialty coffee brands, but simplicity is at our core: sustainably-sourced ingredients we handcraft into perfection. We believe in taking time to connect and create an amazing experience in each life we touch. At Scooter's Coffee we live our core values of integrity, love, humility and courage and we are looking for talented, passionate, amazing people to join our team.

You are applying to work with a franchisee of Scooter's Coffee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set own terms of employment, including wage and benefit programs, which can vary between franchisees.

Description

The Assistant Manager creates a memorable customer experience by providing fast, friendly service and consistent, quality products. This role is responsible for performing all job duties in a manner consistent with current company processes and procedures and maintaining all food safety and sanitation standards.

Position Overview
We are seeking a dependable and motivated Assistant Manager to help oversee daily operations at our drive thru coffee shop. The Assistant Manager will support the Regional Manager in leading a team of approximately 15 employees, ensuring excellent customer service, smooth store operations, and achievement of key performance goals.

Key Responsibilities

• Team Leadership & Development
• Lead, motivate, and coach a team of ~15 employees to deliver excellent service.
• Conduct interviews, hire, and train new staff members.
• Provide ongoing employee performance reviews and feedback.
• Create, manage, and adjust weekly staff schedules to ensure proper coverage.
• Operations Management
• Oversee daily operations to ensure efficiency and compliance with company standards.
• Monitor and achieve store performance metrics, including sales, labor, and service targets.
• Ensure store is stocked, organized, and visually appealing at all times.
• Manage and coordinate preventive maintenance on equipment to minimize downtime.
• Customer Experience
• Maintain a positive and professional atmosphere for both customers and employees.
• Ensure quality standards are consistently met in product preparation and service.
• Handle customer concerns and resolve issues quickly and effectively.
• Financial & Administrative
• Support the Owner with inventory control, ordering, and cost management.
• Track, report, and analyze key performance indicators (KPIs).
• Ensure adherence to company policies, health codes, and safety procedures.

Qualifications

• Previous supervisory or management experience in food service or retail preferred.
• Strong leadership and interpersonal skills with the ability to motivate a diverse team.
• Dependable, detail-oriented, and able to multitask in a fast-paced environment.
• Excellent communication, problem-solving, and organizational skills.
• Basic computer skills for scheduling, reporting, and email communication.

What We Offer

• Competitive pay and performance-based incentives.
• Opportunities for growth and career advancement.
• Positive and team-oriented work environment.
• Training and support to help you succeed.

Disclaimer

The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.