Sales Associate

About PHOENIX P HOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a modern, confident and effortless style for work, everyday or special occasions. Bonobos is a menswear brand known for exceptional fit and personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, online at and Store Name Riverhead Responsibilities Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc. Key Responsibilities Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers. Follow company policies and procedures to ensure the safety of all associates and customers. Assist with product launch changes according to company SOP. Provide a Great Customer Experience. Deliver on all aspects of the customer experience model. Process transactions quickly and accurately, reducing the customer's wait time. Positively resolve customer service‑related issues as they arise and determine resolution or escalations, communicating all issues and resolutions to Store Management. Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications Education: High School or Equivalent. Years of Experience: 0‑2 years of relevant job experience – minimum 6 months. Proficient in use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends and non‑business hours. Meets physical requirements. Critical Skills & Attributes Previous retail experience preferred. Customer service skills and ability to interact with customers. Strong verbal and written communication skills, specifically with customers, sales leadership team and associates. Demonstrated collaborative skills and ability to work well within a team. Benefits And Compensation Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with Company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. Part‑time associates may obtain individual insurance coverage, paid sick leave, public health emergency leave, 401(k) and Roth 401(k) with Company match, Express merchandise discount, and a Learn & Earn incentive program. Pay Range $16.50 – $22.75 per hour Closing If you would like to know more about the California Consumer Privacy Act click here. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say "Associate Relations" or send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Notification to Agencies Please note that PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third‑parties for hires made. #J-18808-Ljbffr