Director of Marketing

Job Description

Job Description

Under the direction of the Chief Marketing Officer, the Director of Marketing ensures strategic oversight of all marketing campaigns at the de Young and Legion of Honor. This position leads the Marketing team’s day-to-day operations and strategic direction, employing performance marketing best practices and a deep understanding of the consumer journey. This position will analyze marketing performance based on data and optimize marketing initiatives to achieve attendance and revenue goals, focusing heavily on full-funnel optimization.

Applications are reviewed on a rolling basis until the position is filled. Priority will be given to applications received by Sunday, May 3, 2026. We plan to launch the interview process in May.

Duties and Responsibilities:

1. Leads marketing campaign execution, including the development of high-level messaging, and full-funnel campaign strategies; creative briefs; media selection; and creative direction. Directs the team and helps disseminate workload for all marketing efforts.

2. Manages marketing timelines and oversees the execution of campaign deliverables managed by the Assistant Marketing Manager, Marketing Coordinator, and Lifecycle Marketing Manager.

3. Oversees the museum's signage and collateral, supported by the Marketing Coordinator.

4. Manages media buying agencies and external consultants, vendors, and advertising representatives, ensuring rigorous media mix optimization, conversion tracking, and ROI analysis.

5. Researches and develops strategic partnerships to bring new audiences to the museum and elevates the institutional brand; drives ongoing assessment and analysis of external partnerships.

6. Defines and analyzes key performance indicators (KPI) for museums, establishing performance marketing benchmarks that tie directly to overarching revenue goals.

7. Supports the Director of Marketing, Communications, and Visitor Experience in institutional brand development initiatives. Ensures proper brand tone and voice use across all public-facing collateral, advertising, and signage.

8. Leads efforts to optimize marketing campaigns by evaluating research, consumer insights, historic attendance, and visitation trends as indicators of success for exhibitions. In collaboration with media agency support, integrates and refines marketing tactics through reporting and analysis of data using Salesforce, Ticketure, GA4, Meta Ads Manager, Salesforce, and other Mar-Com tech tools.

9. Manages strong relationships with representatives of local, regional, and national media, partner organizations, and peer Museums to foster collaborative ties with FAMSF. Oversees exhibition advertising calendar and production timelines; supervises the routing of materials internally and externally to ensure timely distribution of materials.

10. Supervises the marketing team and provides guidance and support for professional development. Manages and tracks budgets; works closely with the team to effectively track payments; responsible for ongoing budget review and management, and is responsible for new fiscal year budget proposals.

11. Partners with graphic design and agency partners to deliver impactful, out-of-the-box campaigns. Oversees lifecycle and email strategy and production as needed. Helps generate new content ideas with the team for email communications. Also, supports the development of our paid social media campaigns.

12. Represents the Museums at relevant industry and media events, including conferences, meetings, and other functions.

13. Presents market trends, strategies, and research data to the leadership team as needed.

14. Performs other duties as assigned.

Minimum Qualifications:

• Education: Bachelor’s degree in Marketing, Communications, Liberal Arts, or a closely related field from an accredited college or university.

• Work Experience: Seven years of demonstrated work experience in marketing and/or advertising. Agency, in-house, and/or previous marketing experience at a large arts institution required. Experience should include at least two years in a management role, supervising staff and leading a team.

Skills and Abilities:

• Excellent strategic planning, project management, and problem-solving skills.

• Understanding of brand and overall brand development.

• Strong understanding of the consumer journey, full-funnel marketing, and performance marketing best practices.

• Experience supervising and motivating diverse individuals and groups

• Ability to maintain discretion when handling confidential information.

• Commitment to the execution of marketing initiatives in a deadline-driven environment.

• Strong understanding of museum audiences.

• Ability to see trends and effectively analyze data to drive results and achieve revenue targets.

• Proficiency in Google Suite, Microsoft Office Suite, project management tools like Asana, Salesforce, Ticketure, GA4, Mailchimp, and Adobe Creative Suite.

• Knowledge of current performance marketing best practices.

• Excellent organizational, writing, and communication skills, including the ability to create and deliver dynamic presentations to a variety of stakeholders.

• Ability to establish and maintain effective and appropriate working relationships.

• Ability to act autonomously with strong judgement, collaborate with many project stakeholders, manage multiple priorities, meet deadlines, and take initiative.

• Ability to exercise sound judgment, tact, and diplomacy.

• Flexibility in meeting shifting demands and priorities.

• Knowledge of art preferred.

Additional:

Schedule: This position is eligible for a hybrid work schedule. Hybrid schedules are a minimum of 4 days a week onsite, with the understanding that schedules may change based on operational needs. The workweek is Monday - Friday, 8 hours a day, 40 hours per week.

Compensation: The benefits package includes medical, dental, vision, and 401(k), and paid time off. The annual salary range for this position is $125,000-$140,000. The final offer amount within this range will be based on experience and internal equity.

Applications are reviewed on a rolling basis until the position is filled. Priority will be given to applications received by Sunday, May 3, 2026. We plan to launch the interview process in May.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources @ famsf.org.

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COFAM is the Corporation of Fine Arts Museums and is the privately funded non-profit corporation which supports the Fine Arts Museums of San Francisco, a department of the City and County of San Francisco.

COFAM is proud to be an equal opportunity employer and is committed to a policy of nondiscrimination in all phases of employment in accordance with all federal, state, and local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Comprising the de Young Museum in Golden Gate Park and the Legion of Honor in Lincoln Park, we are the largest public arts institution in the City of San Francisco and one of the largest art museums in the United States. The de Young, designed by Herzog & de Meuron and located in Golden Gate Park, showcases American art from the 17th through the 21st centuries, international contemporary art, textiles and costumes, and art from the Americas, the Pacific, and Africa. The Legion of Honor displays a collection of over 4,000 years of ancient and European art including Auguste Rodin's The Thinker and houses the Achenbach Foundation for Graphic Arts in a Beaux-Arts style building overlooking Lincoln Park and the Golden Gate Bridge.