Sr. Revenue Operations Business Analyst

Sr. Revenue Operations Business Analyst

New York, NY/Remote

We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)

Our Mission:

To actively connect people to their next great opportunity.

Who We Are:

ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary:

This Senior Revenue Operations Business Analyst plays a key role in advancing the Revenue Operations team's goal of transforming how internal teams leverage systems at ZipRecruiter. This role provides thought leadership and applies industry best practices to the Salesforce platform.

This role works to understand business needs, capture project requirements, and collaborate with stakeholders to support the development and implementation of enablement technology. It is a hands-on role requiring a deep understanding of Salesforce combined with the ability to leverage data for practical business insights.

This role operates between Product Owners and Technical Product Managers, supporting sprint status reporting, including Jira dashboard creation, updating, and monitoring, and contributing to Salesforce-related work tied to committed user stories. Key focuses:

• Facilitate meetings to understand business pain points, synthesize discussions, and communicate decisions and action items with clear objectives and success measures
• Partner with business process experts to write business requirements and create process flows to translate into functional system design
• Conduct gap analysis to provide recommendations, analytical insights, and process improvements through system automation
• Lead system-related projects tied to Sales Enablement technology, including end-to-end implementation and planning
• Organize and facilitate Agile ceremonies including standups, sprint planning, retrospectives, demos, and release planning
• Partner with stakeholders to deliver solutions that improve user experience and reduce cost and time impact
• Provide functional, technical, and system design documentation and support testing of Salesforce enhancements
• Develop reports and dashboards, audit data integrity, and support backlog management including user story creation and prioritization

Travel required

Quarterly trips to Santa Monica or Tempe Arizona for strategic conversations may be required

Minimum Qualifications:

• Bachelor's degree in a related field
• 5+ years of Revenue Operations, Sales Operations, or related experience
• 3+ years of Salesforce platform experience, including configuration, Sales Cloud, Service Cloud, and reporting/dashboarding (certifications required)
• Strong leadership and cross-functional collaboration skills across business and technical teams
• Experience with Scrum/Agile methodologies and tools such as Jira
• Strong analytical and problem-solving skills with a focus on process improvement

Preferred Qualifications:

• Experience supporting high-growth environments
• Advanced Salesforce experience (e.g., Flow, automation, integrations, or CPQ)
• Experience partnering with Product and Engineering teams
• Familiarity with BI or data tools such as SQL or Tableau
• Experience leading system implementations or transformation initiatives

As part of our team you'll enjoy:

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan
• A fun environment where work-life balance is valued