Member Experience Associate - $21/hour + Commission

Employee Benefits Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending on position 401(k) Matching – $1 for $1 company match up to 6% of eligible earnings per pay period Medical, Dental, Vision, wellness program and more Paid Holidays Paid Time Off – accrue monthly; additional 24 hours per year for volunteer activities Collaborative environment – valued contribution to exceptional service Free AAA Classic Membership AAA Product Discounts Tuition Reimbursement Program Role Summary The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members across multiple branch locations. This role is an onsite position at our branch in Kalispell, MT. Compensation is $21/hour plus commissions and requires availability on Saturdays. Essential Functions Perform fundamental customer interactions, including Member Services and product sales, while adhering to standard operating procedures and compliance requirements. Knowledge and proficiency with AAA products and services; apply consultative sales techniques to uncover needs, present solutions, and close opportunities. Promote AAA products and services to members to achieve individual and branch goals, reinforcing the value of Membership. Understand and anticipate member needs, recommend relevant solutions, and adapt solutions to each branch environment. Maintain growth across the seven fundamental skills and any additional skills required by branch needs. Knowledge & Skills Customer Service – professional, friendly attitude; problem‑solving, adaptability, and effective communication. Sales – strong sales skill set, proven ability to meet or exceed goals, active listening, and adaptability. Product Knowledge – thorough understanding of all AAA products and services. Technical – proficient with multiple computer systems and applications across branches. Operational Excellence – ensure process implementation, compliance, and efficiency. Education & Experience Minimum: High School Diploma/GED. 2‑4 years of work experience, including at least 1 year in a sales role. Background in insurance, retail, hospitality, service industries, or call centers valued. Current, valid Driver’s License; bonding/fingerprinting and P&C licensing may be required. Demonstrates adaptability, willingness to travel, and flexibility for multiple locations. Preferred Qualifications Demonstrated success meeting or exceeding sales targets. Customer Service experience. Working Environment and Physical Requirements Varied branch office environments; standing, walking, or sitting at a desk for extended periods. Need to travel between locations regularly, including Saturdays. Primarily an office job: standing, sitting, bending, lifting up to 15 pounds. Approximately 98% of the time spent using a video display terminal; 50‑80% on a personal computer. Travel by car, plane, or other transportation may be required for business meetings. #J-18808-Ljbffr