Financial Counselor

Location Messino Cancer Centers, 551 Brevard Road, Asheville, NC 28806 Pay Range $19.16 - $31.94 Job Description Summary We are seeking a compassionate, detail‑oriented Financial Counselor to serve as a vital resource for patients navigating the financial aspects of their care. The ideal candidate will be skilled in discussing treatment estimates, insurance benefits, payment options, and financial assistance programs with patients in a clear and empathetic manner. This position requires strong analytical, communication, and customer service skills, along with a commitment to helping patients access the care they need. Primary Job Duties & Responsibilities Monitors and coordinates internally and externally with the insurance company on the pre‑certification and prior authorization processes, including peer‑to‑peer and appeals, seeking support from provider or pharmacy team when applicable. Review assigned patient(s) and/or Physician schedules for upcoming visits and/or treatment to establish patient financial responsibility. Review patients’ treatment plan(s) and identify if insurance benefit coverage is active and patient fiscal responsibility, all unplanned exceptions are to be communicated to provider immediately. Review and identify new treatment orders, generate an estimate of service and review with patient explaining insurance benefits and fiscal responsibility. If applicable, obtain necessary information from patient for assistance income guidelines. Identify and review patient ageing balances and establish proper arrangements with the patient to address outstanding balance(s). Discuss and explain forms and paperwork needed such as waivers, treatment estimates, payment plans, assistance applications, etc. Communicate openly and routinely throughout the course of the workday with providers, nursing staff, PSS staff, UM team and coworkers through Teams, phone calls, emails and in person to discuss fiscal responsibility and other items as needed. Work closely with outside entities to ensure full collaboration and completion of forms and items needed in a timely and sometimes urgent manner. Assist patient(s) with completing necessary paperwork for assistance and other grant funded programs in order to secure financial aid for treatment and services. Have an understanding of patient assistance programs and grant services processes to ensure adequate application, placement, and coordination with financial aid counseling team. Understand and comply with all Federal and State laws and regulations pertaining to patient care, rights, safety, billing, and collections. Will be expected to work overtime when given sufficient notice of required overtime. Keep work area and records in a neat and orderly manner. Maintain all company equipment in a safe and working order. Adhere to all AON and departmental policies and procedures, including Revenue cycle policies and procedures. Performs other duties and projects as assigned. Job Qualifications & Requirements Education High school diploma or GED required. Further education or a degree is a plus. Previous Experience (including minimum years of experience) Minimum of two years prior experience in the healthcare field, preferably in a clinical or business office setting. Prior healthcare customer service. Prior medical terminology knowledge. Prior medical insurance verification experience. Prior experience verifying pre‑certification and/or prior authorization with medical insurance. Excellent proven verbal and communication skills. Proven insurance knowledge including understanding of medical terminology, ICD‑9, ICD‑10 and CPT codes. Prior cash handling and monetary collection experience. Ability to calculate and collect patients’ responsibility and insurance co‑pay/coinsurance. Core Capabilities Analysis & Critical Thinking: Solid problem‑solving, analysis, decision‑making, planning, time management and organizational skills. Must be detail‑oriented with the ability to exercise independent judgment. Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters. Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), active listening and balanced feedback provision. Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as positive employee, physician, and community relations. Self‑Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self‑motivated and self‑starter with ability to work independently with limited supervision. Able to work remotely when required. Adaptability: Able to work effectively in a fast‑paced, multi‑site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites. Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Ability to use multiple screens to perform required job functions and navigate multiple applications while maintaining workflow. Computer Skills Proficiency in MS Office Word, Excel, Power Point, and Outlook required. Ability to use multiple screens to perform required job functions and navigate multiple applications while maintaining workflow. Travel 0% Standard Core Workdays/Hours Monday to Friday 8:00 AM – 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs. Benefits Work‑Life Balance: Consistent Monday‑Friday, 8 am‑5 pm schedule (no nights, no weekends, no major holidays). Competitive Pay: Generous salary plus a comprehensive PTO package, 6 paid holidays, and 2 floaters. Comprehensive Benefits: Full benefits package to cover you and your loved ones. Tuition Reimbursement: Support for personal and professional growth. 401K Matching: Matching contributions to secure your future. AON’s WellBeing Program: Resources to promote a healthy work‑life balance. #J-18808-Ljbffr