Case Manager

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life's challenges. We offer behavioral healthcare services - psychiatry, addiction recovery, mental disorder treatment, etc. - that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Job Title: Case Manager

Location: Charlotte Hall Drug & Alcohol Residential Treatment Center, 30007 Business Center Drive, Charlotte Hall, MD

PAY: $19.00 - $20.00/hour based on experience.

POSITION OVERVIEW: The Case Manager provides comprehensive case management, care coordination, and recovery support services for individuals and families throughout the treatment continuum. This role conducts assessments, identifies client needs, facilitates engagement in treatment and recovery services, and coordinates access to medical, behavioral health, substance use disorder, and community-based resources. Responsibilities include supporting admissions, treatment planning, discharge and aftercare planning, referral management, family support, and collaboration with internal and external providers to promote continuity of care, positive treatment outcomes, and long-term recovery. The Case Manager maintains regular client contact, monitors progress, provides education and resource navigation, and ensures timely, accurate documentation in accordance with organizational, regulatory, and program requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Coordinate client engagement, appointments, treatment schedules, and aftercare planning in collaboration with the treatment team.
• Serve as the primary liaison with referral sources, healthcare providers, legal agencies, employers, and other community partners to support client care.
• Support the admissions process by ensuring required documentation, consents, medical records, and referrals are completed and maintained.
• Conduct client and family orientations alongside the clinical team.
• Provide case management services, including transportation coordination, resource referrals, family support, and ongoing client engagement.
• Develop, document, and coordinate comprehensive aftercare plans with the treatment team and community providers.
• Participate in multidisciplinary treatment team meetings and maintain effective communication with clinical staff.
• Complete timely and accurate documentation of all client, family, and provider interactions in the EHR.
• Exercise discretion and maintain confidentiality regarding all company information.
• Complete all required training sessions as designated by the company and accreditation/licensing entities.
• Perform other duties as assigned.

ADDITIONAL ESSENTIAL DUTIES AND RESPONSIBILITIES FOR CENTER OF EXCELLENCE (COE) PROGRAMS:

• Proactively identify, engage, and support individuals with Opioid Use Disorder (OUD), including those newly diagnosed or not yet connected to recovery services.
• Conduct comprehensive assessments, including Social Determinants of Health (SDoH), to identify clinical, behavioral health, recovery, and community support needs.
• Provide education on Medication-Assisted Treatment (MAT) options, treatment availability, and recovery support services.
• Develop, implement, and monitor individualized care plans in collaboration with the Recovery Support Services Team and interdisciplinary treatment providers.
• Coordinate access to medical, behavioral health, substance use disorder treatment, recovery services, and community resources across the full continuum of care.
• Assist clients with navigation of insurance benefits, healthcare systems, transportation, community supports, and other barriers to treatment and recovery.
• Facilitate warm handoffs and maintain collaborative relationships with external providers, referral sources, and community partners to ensure continuity of care.
• Monitor client progress, track engagement milestones, and adjust care coordination strategies to support successful treatment outcomes.
• Conduct level-of-care assessments, when appropriate and within scope of practice.
• Utilize assessment findings to support Recovery Specialist engagement strategies and improve client outcomes.
• Lead or participate in interdisciplinary team meetings to coordinate services, address identified needs, and escalate concerns as appropriate.
• Collaborate with Marketing and Business Development teams to strengthen referral relationships and community partnerships.
• Maintain accurate, timely, and compliant documentation, case notes, and encounter data in accordance with COE, organizational, and regulatory requirements.
• Support ongoing care coordination and recovery-focused services to improve client engagement, retention, and long-term recovery outcomes.
• Perform additional COE-related duties and responsibilities as assigned.

EDUCATION/EXPERIENCE:

• High school diploma/GED required; associate degree in a related field preferred.
• Trainee status with the MD Board of Professional Counselors & Therapists, CSC-AD, CAC-AD, or higher certification and/or active Maryland LGPC, LGSW, LCPC, or LCSW-C licensure preferred.
• Two years of previous experience in case management preferred.

Ready to Make a Difference? If you're passionate about helping others and want to be part of a dedicated team, we invite you to apply today!

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at:

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.