Active Older Adults Lead - Campo Family YMCA

Description

POSITION SUMMARY:
The Active Older Adult Lead will be responsible to create and maintain the senior activity schedule, and encourage
members to participate in activities and programs including group exercise classes, social events, seminars, etc. The
position will assist with annual marketing strategies to increase general senior membership sales, and SilverSneaker
gate swipes.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Active Older Adults/Silver Sneakers

• Coordinates the schedule for Silver Sneakers classes and activities, manages staff schedule for related
  programs, and maintains the inventory of related program equipment.
• Provides a visible presence in the centers and actively interacts with senior members to ensure their needs are
  met.
• Actively stewards relationships between seniors within the centers by introducing them to other members, and
  using member profiles and interactions to tailor suggestions for new activities.
• Proactively identifies and resolves member issues and concerns.
• Weekly commitment of 20 hours, mornings with occasional weekends

Requirements

Education/ Experience Required:

• Two or more years of face-to-face member relations or customer service experience in a high-traffic,
  consumer-driven environment preferred.
• Demonstrated ability to develop and maintain relationships with members/customers.
• Demonstrated critical thinking, problem-solving and issue resolution skills with the ability to proactively
  identify and resolve customer/member issues.
• Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures

Certifications/Trainings Required:

• Must obtain within 30 days of employment and then maintain current certifications in CPR/AED and First Aid
• Maintain other required certifications as stated in the training matrix

Safety and Risk Management

• Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff.
• Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision.
• Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable.
• Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies.
• Maintain proper records, including certifications, meetings and trainings.
• Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff.
• Adhere to risk management training requirements including child abuse prevention.
• Front desk personnel-ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc.
• Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff.
• Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to:

• Ability to plan, lead, and participate in classes and activities.
• Ability to verbally and physically communicate program content
• Ability to hear participant discussion and questions.
• Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting.
• Ability to lift equipment and perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, lifting, and reaching.
• Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility.
• Must have flexibility and the ability to adapt to changing circumstances.
• Ability to lift and move a minimum of 50 pounds.
• Ability to stand for an extended period of time.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold.
• The noise level in the work environment is usually moderate.
• This position requires reliable transportation and willing to travel, if needed.
• Availability to work flexible hours including evenings, weekends, and holidays as needed, and support class coverage
• Must be able to perform all duties and functions of those that are supervised

Must wear appropriate fitness attire and footwear at all times; should not prohibit participants from seeing proper form, alignment and movement of the body. However, clothing should not be revealing in an inappropriate and/or unprofessional manner.