Level 1 Support Desk Technician

Job Description

Job Description

FeatherShark is looking for a Stellar Level 1 Support Desk technician to join our fast-growing team!

Are you someone who loves to learn and is looking to launch a career in technology? Are you optimistic and enthusiastic and love being part of a winning team? If so, then FeatherShark would like to talk to you.

The Level 1 Service Desk Technician is responsible for assisting clients with service requests. Requests could include problems with computer hardware and software, network and internet issues, new user setups, and user training. You'll be doing something different almost every day. The only thing you can count on is you'll be growing your technical skills daily!

About the Company

FeatherShark is a Managed IT Services provider with a focus on providing service to Fire and Ambulance Districts in the Midwest. We help our clients unlock the power of technology so they can do their best work.

Why do we need this position?

We're growing fast, and we promote from within. It's time to bring on more talented teammates. This position is in-person at our Chesterfield, MO office.

Things you'll do in this role:

• Provide remote support to customers, via phone and email, in a timely manner

• Troubleshoot and resolve technical issues on computers, networks, and software

• Answer questions and provide training for customers

• Occasionally, travel to client locations to resolve issues and install equipment

• Provide awesome customer service

• Follow support procedures to make sure that service requests are resolved quickly and accurately

• Be part of a stellar team, and collaborate with others to ensure that we are providing great customer service

• Train and build your skills

To qualify for consideration you must:

• Have excellent written and verbal communication skills, able to communicate "in plain english" to clients

• Be able to develop rapport

• Have strong skills in problem-solving and critical thinking

• Be tenacious in providing great customer service

• Have good planning and organizational skills

• Be able to accomplish amazing amounts of important work

• Have a working knowledge of Windows and Mac computers. Bonus points for A+ certification

• Understand TCP/IP, DNS, DHCP and Wireless networking technologies. Bonus points for network certifications

• Be skilled with Google and Microsoft Office applications

Qualifications: 

• 4-year bachelor's degree or equivalent experience

• Experience with providing technical support to end users is a plus
  
  

Benefits:

• Competitive salary commensurate with experience

• 7 paid company holidays plus an additional 15 days paid time off for your personal sick and planned out-of-office time

• Medical, dental and vision insurance coverage available. Company pays up to 90% of employee and 50% of family, depending on the type of health insurance plan you elect

• Automatic enrollment in company-paid life insurance, short-term disability and long-term disability

• 401K plan available with company match